Chloe Simmons
Summary
A motivated undergraduate student double majoring in Industrial and Organizational Psychology (HR) and English at the University of Illinois Urbana-Champaign. Experienced in customer service, team collaboration, and operational efficiency through roles at the University of Illinois Foundation, Menards, and The Shedd Aquarium. Strong analytical, communication, and problem-solving skills. Eager to apply these skills in an internship to gain industry experience, contribute to team success, and further develop expertise in operations management.
Overview
3
3
years of professional experience
Work History
Utility and Food Service Worker
Shedd Aquarium
06.2023 - Current
- Facilitated food service operations across multiple locations, improving efficiency and enhancing customer satisfaction
- Ensured facility cleanliness and safety, supporting seamless daily operations
- Assisted in preparing for large-scale events, contributing to overall workflow optimization
Research Assistant
University of Illinois
01.2023 - Current
- Led research projects focused on improving recruitment processes, reducing turnover, and enhancing organizational commitment
- Conducted qualitative and quantitative analysis to identify key drivers of employee retention and engagement within various organizational structures
- Assisted in research labs studying the effects of perceptions on hirability, investigating how candidate attributes influence hiring decisions and biases
Management Intern
Menards
02.2025 - 05.2025
- Managed inventory control, ensuring accurate stock levels and timely replenishment to meet customer demand
- Coordinated and planned store setups for promotional events, contributing to increased customer engagement and sales
- Provided exceptional customer service, particularly handling complex or escalated customer requests
Telephone Sales Representative
University of Illinois Foundation
08.2022 - 09.2023
- Generated over $500 in revenue through alumni donations, consistently meeting and exceeding sales targets
- Built strong, lasting relationships with alumni, fostering trust and engagement with the university's mission
- Ranked in the top 30% for total hours worked, demonstrating dedication and a strong work ethic
Education
Bachelor of Science - Industrial And Organizational Psychology, English
University of Illinois Urbana-Champaign
Urbana-Champaign, Illinois05.2026
Skills
- Inventory Management
- Project Management
- Service Orientation
- Strategic Planning
- Active Listening
- Flexibility
- Collaboration
Research
Research Assistant, University of Illinois, Urbana, IL, Spring 2023, Present, Led research projects focused on improving recruitment processes, reducing turnover, and enhancing organizational commitment., Conducted qualitative and quantitative analysis to identify key drivers of employee retention and engagement within various organizational structures., Assisted in research labs studying the effects of perceptions on hirability, investigating how candidate attributes influence hiring decisions and biases.
Timeline
Management Intern
Menards
02.2025 - 05.2025
Utility and Food Service Worker
Shedd Aquarium
06.2023 - Current
Research Assistant
University of Illinois
01.2023 - Current
Telephone Sales Representative
University of Illinois Foundation
08.2022 - 09.2023
Bachelor of Science - Industrial And Organizational Psychology, English
University of Illinois Urbana-Champaign
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