Chloe Simms

As a Front Desk Agent at Beaver Run Resort in Breckenridge, Colorado, a large, full-service mountain resort; I provided high-level customer service in a fast-paced, high-volume environment. I managed all aspects of the guest experience, including check-ins, check-outs, and reservations, while maintaining accurate records using SMS property management software. Working within a property featuring hundreds of rooms and multiple amenities, I collaborated closely with housekeeping, maintenance, and other departments to ensure efficient service and guest satisfaction. I also served as a PBX operator, handling a high volume of internal and external calls, dispatching service requests, and facilitating effective interdepartmental communication. My ability to deliver courteous, solutions-oriented service contributed to positive guest experiences across a complex resort operation.

Served as the first point of contact for all guests, ensuring a professional and friendly experience from arrival to departure. Managed a dynamic schedule of client appointments using booking software, communicated with clients via phone and email, and responded promptly to inquiries and requests. Coordinated with massage therapists and estheticians to ensure seamless daily operations. Processed payments, maintained cleanliness and organization of the lobby, and supported spa management with administrative duties. Played a key role in maintaining client satisfaction and retention in a service-oriented environment.

Responsible for preparing and maintaining the cleanliness of high-end vacation rental properties before guest arrival and after departure. Carried out deep cleaning and sanitization of kitchens, bathrooms, bedrooms, and common areas. Inspected properties for maintenance needs and reported issues to supervisors for resolution. Ensured that all linens, toiletries, and amenities were fully stocked and presented to company standards. Played an essential role in upholding the property's reputation by maintaining a spotless and welcoming environment for each guest.

Provided customer service in a fast-paced convenience and fuel station environment. Greeted customers, answered questions, and operated cash registers and POS systems to process transactions accurately and efficiently. Handled merchandise restocking and front-end organization to ensure a clean and accessible retail space. Managed inventory levels, assisted with fuel operations, and ensured compliance with safety procedures. Took initiative to resolve customer complaints and concerns in a timely and courteous manner, supporting a positive customer experience and encouraging repeat business.