Chloe Smith
Mustang,OK
Summary
I would like to expand my experience in the work force and also help supplement my cost of living; while I am attempting to go back to College. I am planning to Major in Cyber Security, because it is an interesting and in demand field.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Order Puller
Hobby Lobby Distribution Center
Oklahoma City, OK
11.2021 - Current
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Pulled orders from shelves to fulfill customer/store requests.
- Used RF scanner to pick items from racks and complete orders.
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
- Placed products on conveyors for final wrapping and shipment.
- Operated forklift and pallet jack to transport heavy loads.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Achieved productivity and accuracy standards to meet company guidelines.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Cleaned and organized aisles, work stations and floors to promote operational productivity.
- Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
- Reported any damaged or defective items found during order picking process.
- Maintained an organized work area and kept inventory neat and orderly.
- Stacked boxes on pallets for shipment or storage.
- Follow established procedures that guide and support a highly organized process
- Maintain a strong daily work pace in order to maximize team efforts
- Demonstrate a cooperative manner and the desire to promote good team interaction
- Display commitment to follow all company policies and procedures
- Consistently practice reliability and the willingness to assist others as needed
- Choosing and Applying the right mathematical methods or formulas to solve a problem and to achieve tasks
- Remember information such as words, numbers, pictures, procedures and instructions.
- Repetitive Lifting of at least 20lbs while bending or stooping
- Repetitive Pushing, Pulling, and Climbing up and down stairs or ladders with a minimum 20llbs.
- Frequent lifting of a minimum of 50lbs while walking, bending, stooping, and reaching above your head and lifting up to 100lbs with the assistance of at least one other person.
- Stand and walk continuously for 8 hours or more and for prolonged periods of time
- Work in different areas or positions and perform tasks as needed
- Work more than 8 hours on any given workday when needed (Weekdays, weekends, and/or holidays.)
- Work any overtime when required (Weekdays, weekends, and/or holidays.)
Cashier/Customer Service
Walmart
Yukon, OK
05.2019 - 11.2021
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Followed company security procedures for handling large sums of money
- Provided excellent customer service while promoting loyalty programs to increase sales potential such as signing up for a Credit Card and Affirm loans
- Greeted customers and answered any questions they had about the store's products and services.
- Assist customers in finding item(s), or if the customer wants finding other stores that have the item(s)
- Help answer customers'/other employees' questions over the phone or inform them of the correct person/store to call
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Do price changes when products go on sale, come off sale; or the price of the item simply goes up or comes down
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Organizes and returns items that have been misplaced or were not purchased by customers, once they reached the counter
- Recovers open and used, non-purchased items in the store; and appropriately handling the packaging of stolen items found in the store
- Helps other employees with projects
- Makes minor repairs on some of the equipment at the front of the store
- Checks the dates on food and drink products to ensure that customers do not consume expired items
- Helps keep the front end on schedule for breaks and lunches
- Helped train new team members to become Service Desk Associates and Cashiers; in cash register operation, stock procedures and customer services.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Sell Financial Services: Bill Pay, Send and Receive Money Services, Cashing Checks, Adding and Withdrawing Money from cards, Selling and Cashing Money Orders
- Learned roles of other departments to provide coverage and keep store operational; such as Pulling Online Orders.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Offered customers carry-out service at completion of transaction.
- Adhered to social distancing protocols and wore mask or face shield.
Cashier/Clerk/Customer Service
7-Eleven Oklahoma
Oklahoma City, OK
12.2015 - 03.2019
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Followed company security procedures for handling large sums of money.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Greet customers as they enter the store, come to the counter, and leave the store
- Assist customers in finding item(s), or if the customer wants finding other stores that have the item(s)
- Help answer customers'/other employees' questions over the phone or inform them of the correct person/store to call
- Prepare the ads for the following week then distribute it the day before the sales begin
- Do price changes when products go on sale, come off sale; or the price of the item simply goes up or comes down
- At the end of the night, Do close-out paperwork to show the days transactions, also filling out an in-store transaction register to keep track of our daily progress
- Cleans the store: Straightening and facing items correctly on the shelves, vacuums, cleaning the counter at the front end, cleans the bathrooms, mops the floors, and helps take out the trash
- Stocks items in all departments including the floor of the store, the backroom, and the cooler; requiring me to be able to lift up 50lbs or more
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Organizes and returns items that have been misplaced or were not purchased by customers, once they reached the counter
- Recovers open and used, non-purchased items in the store; appropriately handles packaging of stolen items found in the store
- Helps other employees with projects and performs other duties as assigned by management.
- Trained new team members in cash register operation, stock procedures and customer services.
- Makes minor repairs on some of the equipment at the front of the store
- Handles food for the roller grill, donuts, and muffins in the appropriate and cleanly manner
- Checks the dates on food and drink products to ensure that customers do not consume expired items
- Do the Grocery order
- Gas Price Changes and Dipping the Tanks.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Maintained clean and orderly checkout areas by sanitizing checkout, emptying trash cans and organizing candy racks.
- Managed multiple projects simultaneously while meeting tight deadlines.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Communicated with customers, employees and vendors to answer questions and address complaints.
Store Assistant Manager
7-Eleven Oklahoma
Oklahoma City, OK
12.2016 - 03.2017
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Followed company security procedures for handling large sums of money.
- Used credit card machines, calculators and barcode scanners to record transactions.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Greet customers as they enter the store, come to the counter, and leave the store
- Assist customers in finding item(s), or if the customer wants finding other stores that have the item(s)
- Help answer customers'/other employees' questions over the phone or inform them of the correct person/store to call
- Prepare the ads for the following week then distribute it the day before the sales begin
- Do price changes when products go on sale, come off sale; or the price of the item simply goes up or comes down
- At the end of the night, Do close-out paperwork to show the days transactions, also filling out an in-store transaction register to keep track of our daily progress
- Cleans the store: Straightening and facing items correctly on the shelves, vacuums, cleaning the counter at the front end, cleans the bathrooms, mops the floors, and helps take out the trash
- Stocks items in all departments including the floor of the store, the backroom, and the cooler; requiring me to be able to lift up 50lbs or more
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Organizes and returns items that have been misplaced or were not purchased by customers, once they reached the counter
- Recovers open and used, non-purchased items in the store; appropriately handles packaging of stolen items found in the store
- Helps other employees with projects and performs other duties as assigned by management.
- Trained new team members in cash register operation, stock procedures and customer services.
- Makes minor repairs on some of the equipment at the front of the store
- Handles food for the roller grill, donuts, and muffins in the appropriate and cleanly manner
- Checks the dates on food and drink products to ensure that customers do not consume expired items
- Utilized inventory management system to track stock levels and replenish as needed.
- Verified accuracy of incoming shipments by comparing contents against invoices and purchase orders.
- Received deliveries from vendors and ensured proper storage in designated areas.
- Placed special orders or called other stores to find desired items.
- Gas Price Changes and Dipping the Tanks.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Maintained clean and orderly checkout areas by sanitizing checkout, emptying trash cans and organizing candy racks.
- Managed multiple projects simultaneously while meeting tight deadlines.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Communicated regularly with other store staff members to coordinate activities and resolve conflicts.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Monitored staff performance and addressed issues.
- Delegated work to staff, setting priorities and goals.
- Created and maintained weekly employee schedules to ensure adequate staffing levels.
- Maintained up-to-date records of staff availability, absences, holidays, vacations.
- Be on call 24/7 in case someone calls in or quits
- Do the end-of-month paperwork
Cashier/Clerk
CVS Pharmacy
Yukon, OK
08.2014 - 06.2015
- Followed company security procedures for handling large sums of money.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Greet customers as they enter the store, come to the counter, and leave the store
- Assist customers in finding item(s) by walking them to the item, finding other stores that have the item(s), or writing them a rain-check for the item(s)
- Help answer customers' questions over the phone or transfer calls to the correct person/area of the store
- Prepare the ads for the following week then distribute it the day before the sales begin
- Excepts and distributes Mail/ Packages
- Cleans the store: Straightening and facing items correctly on the shelves, vacuums, cleaning the counter at the front end, cleans the bathrooms, mops the floors, and helps take out the trash
- Stocks items in departments such as Candy, Seasonal, Photo, As Seen on TV, and Beauty
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Organizes and returns items that have been misplaced or were not purchased by customers, once they reached the counter
- Recovers open and used, non-purchased items in the store; appropriately handles packaging of stolen items found in the store
- Helps other employees with projects and performs other duties as assigned by management.
- Trained new team members in cash register operation, stock procedures and customer services.
- Makes minor repairs on some of the equipment at the front of the store
- Checks the dates on food and drink products to ensure that customers do not consume expired items
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Maintained clean and orderly checkout areas by sanitizing checkout, emptying trash cans and organizing candy racks.
- Managed multiple projects simultaneously while meeting tight deadlines.
Cashier/ Sales Associate
Dicks Sporting Goods
Oklahoma City, OK
09.2013 - 08.2014
- Followed company security procedures for handling large sums of money.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greet customers as they enter the store, come to the counter, and leave the store.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Signed customers up for and explained the benefits of Dicks rewards cards and Dicks Credit Cards
- Sold and explained the benefits Warranties customers
- Sold hunting licenses, fishing licenses, and duck stamps
- Assisted the store in acquiring numerous customer service surveys and personally received many great reviews
- Helped check prices in order to remove clearance items to separate racks
- Helped find and packaged items that were to be shipped out to customers
- Helped fellow employees fill out, sign, and file paperwork at the Front End documenting the day's sales, repairs and rentals for equipment; and different register functions
- Helped customers find item(s) in store, helped them find the item(s) in another store, or assisted them in ordering the item(s) online in store
- Helped answer customers' questions over the phone or transferred calls to the correct department
- Cleans the Front End: Straightened and faced items correctly on the shelved, vacuumed, swept, cleaned the counters at the front end, moped the floors, and helped take out the trash
- Maintained organized and stocked candy racks, drinks, snacks, the sun-glass cases, and other small memorabilia
- Checks the dates on food and drink products to ensure that customers do not consume expired items
- Kept track of the drink and snack inventory to report to managers
- Helped create and kept track of a Ledger to keep track of the expensive sun-glasses
- Signed for, accepted, and then distributed the mail and packages
- Occasionally replaced missing labels on shelves and clothing
- Helps other employees with projects and performs other duties as assigned by management.
- Clothing: Refolded or hang up clothing from around the store, then organized clothes by color then size
- Cleaned out the dressing rooms
- Helped design and set up mannequins and shelf displays
- Shoes: Helped Customers pick out and find the right size shoes
- Shoes: Organized shoes by style then size
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Organizes and returns items that have been misplaced or were not purchased by customers, once they reached the counter
- Recovers open and used, non-purchased items in the store; appropriately handles packaging of stolen items found in the store
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
Volunteer
YWCA
Oklahoma City, OK
03.2013 - 08.2013
- Provided great customer service
- Handled money honestly and proficiently
- Informed the customers that the shops profits go to helping the women at the YWCA
- Helped women in need from the YWCA receive the items that were approved for them
- Carried numerous boxes of donations in to the shop's warehouse
- Helped answer customers' questions over the phone about the shop and donations
- Shifted through hundreds of donations, keeping the items that are in good shape and throwing the items that were damaged or dirty away
- Separated clothing by the age group
- Organized clothing by type of clothing (Tank tops, Short sleeve shirts, Long sleeve shirts, etc ), gender, then color, and lastly by size
- Restocked clothes and changing things out with the seasons
- Priced the merchandise and tagged it
- Cleaned the counters, mirrors, racks, vacuumed the carpet, and cleaned the bathroom
- Helped design and set up mannequins, shelf displays, display cases, and window display.
Executive Assistant
Kingsland Ranch
Mustang, OK
10.2005 - 10.2012
- Assisting with the Accounting, Maintaining accurate records of financial transactions.
- Provided administrative support in preparing invoices, purchase orders, and other documentation required for daily business activities.
- Maintained effective filing systems for easy retrieval of information when needed.
- Organized and maintained records of all puppy litters and their parents.
- Helped coordinated transportation arrangements for puppies being sent out of state or internationally.
- Supported animal health by keeping areas clean, neat and properly sanitized.
- Making Appointments with customers and other breeders
- Keep track of the pregnant females, in order to ensured that breeding facilities were clean and well-maintained.
- Monitored food intake, exercise levels, and overall health of puppies.
- Performed routine health checks on puppies, including vaccinations and de-worming.
- Made sure that all the puppies were friendly and playful
- Helped give them their first shots
- Attempt to potty train them
- Find the Puppies good homes.
Executive Assistant
Jet Contrail
Yukon, OK
10.2005 - 03.2012
- Did Accounting: Figured up the cost of the training, as well as reimbursement for travel, hotel, rental car, and for food
- Wrote up invoice to provide to the customer(s)
- Provided certificate(s) to the Instructor to be given to the pilot(s) on completion of training
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
- Helped to communicate between Instructor and pilot(s)/Company over the phone or through email
- Helped evaluate flight plans
- Gathered and printed off paperwork pilot(s)/Company including guide books for the 'Ground School' and 'Check Ride'
- Filling the paperwork for easy retrieval of information when needed.
- Sometimes traveled with the instructor to better assist him.
Part-time Office Assistant
Nancy McNutt
Oklahoma City, OK
10.2010 - 02.2012
- Did Bookkeeping: Analyzed and filed patients paperwork
- Made sure the patient files had the correct patients' paperwork in it and that it has the correct number of copies of each piece of paperwork
- Made sure that the paperwork was completely filled out and had all required signatures.
Education
Associate of Science - Psychology
Redlands Community College
El Reno, OK01.2013
Associates in Life Sciences - Life Sciences
Redlands Community College
El Reno, OK01.2011
High School Diploma -
Mustang High School
Mustang, OK01.2009
Some College (No Degree) - Psychology
University of Oklahoma
Norman, OK01-2013
Skills
- Microsoft office
- Excel
- Word
- Powerpoint
- POS and PDTs
- Customer Service
- Receptionist
- Typing
- Inventory
- Filing
- Fax
- Management
- Budgeting
- Scheduling
- Quality Control
- Creative Imagery Displays
- Organization
- Auditing Money Tills by hand or with an auditing machine
- Money Gram Transfers
- (Capable and Willing to learn new Skills )
Certification
ABLE, 08/2018, 08/2020, Alcohol Beverage Employee
Languages
Spanish
Elementary
Timeline
Order Puller
Hobby Lobby Distribution Center
11.2021 - Current
Cashier/Customer Service
Walmart
05.2019 - 11.2021
Store Assistant Manager
7-Eleven Oklahoma
12.2016 - 03.2017
Cashier/Clerk/Customer Service
7-Eleven Oklahoma
12.2015 - 03.2019
Cashier/Clerk
CVS Pharmacy
08.2014 - 06.2015
Cashier/ Sales Associate
Dicks Sporting Goods
09.2013 - 08.2014
Volunteer
YWCA
03.2013 - 08.2013
Part-time Office Assistant
Nancy McNutt
10.2010 - 02.2012
Executive Assistant
Kingsland Ranch
10.2005 - 10.2012
Executive Assistant
Jet Contrail
10.2005 - 03.2012
Associate of Science - Psychology
Redlands Community College
Associates in Life Sciences - Life Sciences
Redlands Community College
High School Diploma -
Mustang High School
Some College (No Degree) - Psychology
University of Oklahoma
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