Chloe Smith
adams,Tennessee
Summary
Dynamic professional with extensive experience in customer service and patient care, notably at Mercy General Hospital. Proven ability in patient assessment and clinical documentation, complemented by strong conflict resolution skills. Recognized for enhancing team collaboration and maintaining high standards of safety and service in fast-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server
Buffalo Wild Wings
Clarksville, TN
03.2024 - Current
- Assisted in training new servers.
- Followed health safety guidelines when preparing and serving food products.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided excellent customer service to ensure satisfaction.
- Prepared drinks according to standard recipes.
- Monitored dining room for cleanliness and proper set-up at all times.
- Handled money transactions accurately while following company procedures for handling cash payments.
Server/Bartender
Buffalo Wild Wings
Bentonville, AR
11.2023 - 03.2024
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Accurately recorded orders on cash register and point-of-sale system.
- Provided excellent customer service to ensure satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Upheld high standards of sanitation in accordance with health department regulations.
Patient Care Technician
Mercy General Hospital
Rogers, Arkansas
03.2022 - 03.2024
- Responded quickly in emergency situations by providing appropriate first aid measures.
- Explained treatment procedures to patients and their families.
- Assisted patients with activities of daily living, including bathing, dressing and grooming.
- Assisted with patient transfers from bed to wheelchair or stretcher as needed.
- Collected specimens such as urine samples for testing purposes according to established protocols.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Helped create a safe environment by following infection control policies.
- Instructed new employees on proper techniques of performing daily tasks.
- Provided emotional support for patients and families during difficult times.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Reported any observed changes in behavior or physical condition to the nursing staff immediately.
- Ensured that all medical equipment was properly maintained and sterilized.
- Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
EMT
pillar clinical research
Bentonville, AR
06.2023 - 11.2023
- Communicated with dispatchers regarding updates on location, estimated time of arrival, and any special needs of the patient.
- Maintained accurate up-to-date tracking logs for all aspects of clinical research activities including but not limited to adverse events, serious adverse events, concomitant medications, lab results .
- Reviewed medical records for accuracy of source documentation prior to database lock.
- Performed patient assessments, collected and analyzed data, and prepared reports.
- Communicated effectively with investigators, study staff, sponsors, vendors, IRB personnel, and other stakeholders throughout the life cycle of the trial.
- Monitored patient safety during clinical trials according to established guidelines.
- Conducted quality assurance audits at research sites to ensure adherence to protocols, SOPs, regulations, guidelines.
- Facilitated resolution of protocol deviations or violations reported by sites or detected through monitoring activities.
- Kept patient care protocols and clinical trial operations in compliance.
- Collected, processed and delivered specimens from trial participants.
- Took vital signs and collected medical histories as part of study protocols.
- Educated participants on studies and anticipated outcomes.
Third Key Holder
Earthbound Trading
Fayetteville, Arkansas
05.2021 - 03.2022
- Maintained accurate inventory records for stock replenishment purposes.
- Conducted regular audits of sales floor displays to ensure compliance with visual merchandising standards.
- Developed strategies to increase sales volume and profitability of the store.
- Assisted management with developing marketing campaigns aimed at increasing revenue growth.
- Monitored cash register transactions to ensure accuracy of payments received from customers.
- Coordinated with vendors regarding product availability and delivery timelines.
- Reviewed weekly payroll information for accuracy before submitting it for approval.
- Assisted customers with product selection, payment processing, returns, and exchanges.
- Participated in promotional activities such as discounts or special offers to attract more customers.
- Managed employee schedules according to staffing needs while ensuring labor costs remained within budget.
- Performed daily opening and closing procedures of the store.
- Prepared detailed reports regarding sales performance, operational issues, customer feedback.
- Trained new employees on company policies, procedures, and processes.
- Provided customer service support to team members when needed.
Assistant Manager
Goodyear smoke shop
Goodyear, AZ
01.2018 - 04.2021
- Conducted regular performance reviews for employees to identify areas of improvement.
- Managed customer service inquiries and complaints in a timely manner.
- Ensured compliance with safety regulations and company policies.
- Supervised daily operations including scheduling shifts, assigning duties.
- Resolved conflicts between team members in an effective manner.
- Developed a system for tracking inventory and ordering supplies as needed.
- Maintained up-to-date knowledge of company products and services.
- Created reports on sales trends, inventory levels, and financial data.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Assigned work and monitored performance of project personnel.
- Established processes for monitoring customer satisfaction levels.
- Recruited and trained new employees to meet job requirements.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
Assistant Manager
Journeys Shoes
Chandler, AZ
01.2016 - 01.2018
- Conducted regular performance reviews for employees to identify areas of improvement.
- Managed customer service inquiries and complaints in a timely manner.
- Ensured compliance with safety regulations and company policies.
- Supervised daily operations including scheduling shifts, assigning duties.
- Resolved conflicts between team members in an effective manner.
- Developed a system for tracking inventory and ordering supplies as needed.
- Monitored employee attendance records, timekeeping, and payroll information.
- Collaborated with management on developing strategic plans for achieving business goals.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Coordinated with other departments to ensure smooth flow of operations.
- Created reports on sales trends, inventory levels, and financial data.
- Maintained up-to-date knowledge of company products and services.
- Communicated regularly with customers to gain insights into their needs.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
Education
Bachelor of Science - Nursing
South College
Knoxville, TN05-2027
Associate of Science - Nursing
South College
Knoxville, TN04-2025
Technical Degree - EMT
NorthWest Arkansas Community College
Bentonville, AR04-2023
High School Diploma -
Perry High School
Gilbert, AZ05-2017
Skills
- Patient assessment and clinical documentation
- EMT protocols and patient safety
- Customer service and team collaboration
- Time management and conflict resolution
- Work ethic and shift management
Affiliations
- Creativity and Art/ Writing
- Hiking and Outdoor Activities
- Video Games and Website Building
Accomplishments
- Deans List at South College
- Presidents List at South College
Certification
- EMT Certification/ License
- CPR/BLS/AED Certification
Languages
English
Native/ Bilingual
References
References available upon request.
Timeline
Server
Buffalo Wild Wings
03.2024 - Current
Server/Bartender
Buffalo Wild Wings
11.2023 - 03.2024
EMT
pillar clinical research
06.2023 - 11.2023
Patient Care Technician
Mercy General Hospital
03.2022 - 03.2024
Third Key Holder
Earthbound Trading
05.2021 - 03.2022
Assistant Manager
Goodyear smoke shop
01.2018 - 04.2021
Assistant Manager
Journeys Shoes
01.2016 - 01.2018
Bachelor of Science - Nursing
South College
Associate of Science - Nursing
South College
Technical Degree - EMT
NorthWest Arkansas Community College
High School Diploma -
Perry High School
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