Chloe Smith
Greenville,NC
Summary
Patient Access Representative with extensive experience at Metropolitan Community Health Services, recognized for exceptional documentation accuracy and communication skills. Proficient in navigating complex healthcare systems and ensuring strict HIPAA compliance. Demonstrated ability to enhance patient experiences and optimize registration processes, leading to increased operational efficiency.
Overview
8
8
years of professional experience
Work History
Patient Access Representative
Metropolitan Community Health Services
Williamston, North Carolina
02.2024 - Current
- Executed pre-registration functions including verification of demographic information, acquisition of authorizations, and collection of deposits and co-payments.
- Greeted patients and verified insurance details for appointment scheduling.
- Resolved patient inquiries while providing information on available services.
- Communicated with healthcare providers to address patient needs effectively.
- Maintained detailed documentation of authorization approvals and denials.
Support Specialist
Passages Counseling Center
Washington, NC
08.2023 - 01.2024
- Facilitated client check-ins for nightly meetings
- operated several phone lines
- Assess client charts to ensure precision and up-to-date information
- Delivered documentation to designated department using fax and email methods pertaining to client citation.
- Managed client scheduling and appointment reminders through electronic systems.
Office Assistant
C.A Lewis Contracting company
Greenville, NC
11.2018 - 02.2021
- Ensured superior customer communication with a focus on courtesy.
Maintained customer files and organized detailed team spreadsheets.
Managed filing of business financial records to ensure timely clearance of credit and debit activities. - Supported project teams with document preparation and organization.
- Provided administrative support to senior staff, enhancing workflow efficiency.
Office Assistant
Malea Drew Law offices
Washington, NC
11.2017 - 11.2018
- Handled incoming calls and directed inquiries to appropriate personnel.
- Maintained office supplies inventory and placed orders as needed.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
Education
Cosmetology -
Alexander Paul Institute Of Hair Design
Greenville, Nc11-2018
High School Diploma -
South Side Highschool
Chocowinity, NC06-2017
Skills
- Organized and detail oriented
- Effective communication
- Time management
- Healthcare systems navigation
- Documentation accuracy
- Registration and admissions
- HIPAA compliance
- Appointment reminders
Timeline
Patient Access Representative
Metropolitan Community Health Services
02.2024 - Current
Support Specialist
Passages Counseling Center
08.2023 - 01.2024
Office Assistant
C.A Lewis Contracting company
11.2018 - 02.2021
Office Assistant
Malea Drew Law offices
11.2017 - 11.2018
Cosmetology -
Alexander Paul Institute Of Hair Design
High School Diploma -
South Side Highschool
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