Summary
Overview
Work History
Education
Skills
Timeline
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Chloe Spencer

Chloe Spencer

Bronson,Florida

Summary

Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions. Proactive and meticulous Merchandise Manager with over 5 years of experience in retail and cash handling. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Bank Teller

Seacoast National Bank
10.2022 - Current
  • Reconciled cash drawer and resolved discrepancies.
  • Processed customer transactions promptly, minimizing wait times.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Turned in excess cash to maintain drawer security.
  • Assisted customers with compromised debit cards and issued new credentials.
  • Provided customer records, account statements and copies of checks.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Educated customers on use of banking website and mobile apps.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.

Store Merchandise Manaer

Winn Dixie Grocery
03.2017 - 10.2022
  • Trained new employees on proper protocols and customer service standards.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Assisted in recruiting, hiring and training of team members.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Education

Lincoln High School
Portland, OR

Skills

  • Foreign Currency Exchanges
  • Calculator Usage
  • Asset Management
  • Deposit and Withdrawal Management
  • Special Assignments
  • Strategy Planning
  • Financial Due Diligence
  • Balance Verification and Reconciliation
  • Pleasant and Personable
  • Social Perceptiveness
  • Mobile Banking
  • Team Cooperation
  • Office Cleaning
  • Sales Strategies
  • Microsoft Outlook
  • Time Management
  • Staff Management
  • Order Supplies
  • POS Systems Knowledge
  • Pricing Controls
  • Markdown Procedures
  • Floor Set Design
  • Retail Buying
  • Organization and Categorization
  • Exceptional Time Management Skills
  • Merchandising and Display
  • Purchasing Orders and Requisition
  • Stocking and Replenishing
  • Proper Storage Procedures
  • Team Goals

Timeline

Bank Teller

Seacoast National Bank
10.2022 - Current

Store Merchandise Manaer

Winn Dixie Grocery
03.2017 - 10.2022

Lincoln High School

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Chloe Spencer