Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Chloe M. Spencer

Statesville,NC

Summary

Results-driven Retail Manager with a proven track record of taking ownership and initiative in driving operational excellence. Skilled in decision-making and adept at overseeing operations to ensure peak performance. Recognized for promoting teamwork, enhancing efficiency, and adapting to changing business needs. Exceptional in conflict resolution, team leadership, and delivering top-notch customer service, all while maintaining high standards and achieving organizational objectives.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Wait Staff Member

East Coast Wings + Grill
07.2024 - Current
  • Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
  • Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
  • Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
  • Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
  • Assisted in training new waitstaff members, fostering a team-oriented work environment.
  • Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
  • Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
  • Displayed extensive knowledge of menu offerings and ingredients, allowing for informed recommendations to diners with dietary restrictions or preferences.
  • Helped maintain inventory levels by accurately recording stock usage and communicating needs to management.

Store Manager

Rue 21
08.2022 - 06.2024
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.

Floor Supervisor

Vans
05.2019 - 08.2022
  • Aids in building a productive team of a wide variety of people from different backgrounds and places in life in order to give the “Van Doren Experience” to every customer. Managed safe, register, and deposit money. Opens and closes the store, actively aids in running a successful business. Trains employees on retail sales techniques and enforces company policy.

Assistant Manager

White House Black Market
11.2018 - 05.2019
  • Used brand and clothing knowledge to bring maximum satisfaction to clientele. Kept up to date on current affairs in the fashion industry. Modeled clothing for brand in store. Hosted both large and small private parties and gatherings in store. Networked with clientele in order to bring success to the store. Worked to keep an organized stockroom.

Retail Sales Management

Emporio Armani
07.2018 - 11.2018
  • Used brand and clothing knowledge to bring maximum satisfaction to clientele. Kept up to date on current affairs in the fashion industry. Modeled clothing for brand in store. Hosted both large and small private parties and gatherings in store. Networked with clientele in order to bring success to the store. Worked to keep an organized stockroom and is familiar with both european and american sizing conversions.

General Manager

Marquee Cinemas
08.2016 - 03.2018
  • Ran a successful business while training assistants to exceed myself and my performances. Created and maintained well working and well respected relationships throughout the community. Involved my staff as well as myself in community and volunteer work. First General Manager to have positive monetary income for this location, since the inception of the building. Created a positive work environment while completing day-to-day procedures, as well as quarterly movie promotions.

First Assistant

Marquee Cinemas
02.2016 - 08.2016
  • Hired in employees, while keeping employee turnover rate low. Established connections in the community. Maintained a well driven and respectful staff of 15+ employees. Excelled in performing the Day-to-Day procedures as well as quarterly promotions.

Receiving Team Member and Shoe Specialist

Belk
07.2015 - 02.2016
  • Received and Checked in inventory. Set up floor sets and quarterly displays. Worked with display team in order to maintain an attractive store front. Organized, priced, and displayed all shoes. Worked with Belk Volunteer program on multiple occasions to better raise awareness for certain things and be more involved with the community as the face of a well known establishment.

hourly Sales Associate - Assistant Manager - Store Manager

Journeys
08.2014 - 06.2015
  • Hired in Employees, in charge of promotional material and floor sets, created customer relations, lead a strong team, cut employee turnover rate, performed opening and closing procedures, dealt with money and deposits, performed maintenance and everyday store functions. Pay Rate: Minimum Wage to $11.00 hourly plus commission to $13.00 hourly plus commission.

Floor Staff

Marquee Cinemas
06.2011 - 08.2014
  • Worked in large team to maintain cleanliness of building. Built Customer relationships and ran box office and concessions.

Education

Associate of Arts -

Mitchell Community College
Statesville, NC

Skills

  • Retail stock management
  • Precise cash management
  • Store operational procedures
  • Effective verbal communication
  • Skilled leadership professional
  • Adaptable work hours

Accomplishments

  • Supervised team of 20 staff members.
  • Exceeded monthly store sales goals four months in a row.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Uncovered and eliminated security issues, reducing shrinkage.
  • Recruited three successful new managers within one year.

Certification

  • Servsafe certified
  • OLAPLEX cercertified

Timeline

Wait Staff Member

East Coast Wings + Grill
07.2024 - Current

Store Manager

Rue 21
08.2022 - 06.2024

Floor Supervisor

Vans
05.2019 - 08.2022

Assistant Manager

White House Black Market
11.2018 - 05.2019

Retail Sales Management

Emporio Armani
07.2018 - 11.2018

General Manager

Marquee Cinemas
08.2016 - 03.2018

First Assistant

Marquee Cinemas
02.2016 - 08.2016

Receiving Team Member and Shoe Specialist

Belk
07.2015 - 02.2016

hourly Sales Associate - Assistant Manager - Store Manager

Journeys
08.2014 - 06.2015

Floor Staff

Marquee Cinemas
06.2011 - 08.2014

Associate of Arts -

Mitchell Community College

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