Chloe Spleen
Trinidad,CO
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in all types of working environments. Successfully works as part of team, or independently, to reach personal and business goals. Known for successfully handling escalated customer support issues, excellent service, cash handling, knowledge about a wide range of products, and experience with POS systems.
Overview
8
8
years of professional experience
Work History
Assistant Merchandise Manager
Dollar Tree Stores
Trinidad, CO
06.2024 - Current
- Analyzed market trends to refine merchandising strategies and enhance product assortment.
- Collaborated with cross-functional teams to optimize inventory management and streamline processes.
- Developed seasonal merchandise plans that aligned with brand objectives and customer preferences.
- Trained and mentored junior staff on best practices in visual merchandising and stock replenishment.
- Problem solving on a management level.
- Deescalation during conflict in a professional and calm manner.
- Cash handling
- Managed vendor relationships to negotiate favorable terms and ensure timely product delivery.
- Oversaw merchandise presentation standards, ensuring adherence to company guidelines and aesthetic principles.
- Addressed any customer inquiries or concerns promptly, ensuring a seamless shopping experience.
- Enhanced customer satisfaction with personalized shopping experiences and knowledgeable assistance.
- Mentored junior staff members, fostering professional growth and increased productivity.
- Optimized staffing schedules to align with peak shopping periods, maximizing employee productivity and customer service levels.
- Ensured compliance with all company policies and procedures as well as local regulations governing retail operations.
- Implemented loss prevention strategies to minimize shrinkage rates and protect company assets.
Customer Service Representative
Domino's Pizza
Trinidad, CO
06.2022 - 06.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Barista
Perkatory Coffee House
Trinidad, CO
08.2022 - 02.2023
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Stocked shelves with ingredients needed to make coffee drinks.
- Monitored inventory levels of supplies and restocked when necessary.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Placed orders with suppliers for delivery of products required for daily operations.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
Food Service Worker
Wendys Fast Food
Trinidad, CO
02.2022 - 08.2022
- Assisted in the preparation of food items according to recipes and instructions.
- Cleaned kitchen areas, equipment and utensils.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Prepared beverages such as coffee, tea, soda..
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Adhered to safety procedures when handling sharp objects or hazardous materials.
- Responded promptly to customer inquiries regarding menu items or special requests.
- Followed established cash handling procedures when collecting payment from customers.
Sales Associate
Alta Convenience Store
Trinidad, CO
01.2020 - 01.2022
- Greeted customers and provided exceptional customer service.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Demonstrated product features and benefits for customers' needs.
- Operated cash register and handled all monetary transactions accurately.
- Stocked shelves with merchandise, including cigarettes, cigars, chewing tobacco, and other items.
- Checked identification of customers purchasing age-restricted products.
- Assisted in taking inventory of stock on a regular basis.
- Processed customer payments quickly and returned exact change and receipts.
Customer Service Representative
Smoker Friendly/Gasamat
Trinidad, CO
03.2019 - 10.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Oversaw daily operations of the cash cage, ensuring that all customer transactions were processed accurately and efficiently.
- Managed daily balancing activities including verifying deposits, preparing currency transaction reports, reconciling shift reports, and preparing bank deposits.
- Assisted customers with questions about products, services, pricing, availability, payment methods.
Barista Shift Lead
Starbucks
Trinidad, CO
08.2017 - 02.2019
- Provided excellent customer service and ensured all customers left satisfied.
- Monitored the performance of staff to ensure that quality standards were met.
- Resolved customer complaints or referred them to a manager as needed.
- Maintained inventory of supplies, including coffee beans, syrups, cups, lids.
- Performed opening and closing tasks such as setting up equipment and cashing out registers at the end of the shift.
- Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
Education
High School Diploma -
GED
Trinidad, CO09-2025
Skills
- Product Knowledge
- Upselling and Cross-Selling
- Paperwork Processing
- Inbound and Outbound Calling
- Team Development
- Credit Card Payment Processing
- Stock Management
- Shipping and Receiving Understanding
- Stocking and Replenishing
- Positive and Professional
- Adaptive Team Player
- Problem Resolution
- Reading Comprehension
- Product Organization
- Tobacco Industry Regulations Knowledge
- Service Upselling
- In-Store Support
- Customer Consulting
- Deposit and Withdrawal Processing
- Inventory Management
- Inventory Tracking
- Transaction Processing
- Cash Register Operations
- POS Systems
- Customer Assistance
- Returns Processing
- Cash Handling
- ID Verification
- Product Recommendations
Timeline
Assistant Merchandise Manager
Dollar Tree Stores
06.2024 - Current
Barista
Perkatory Coffee House
08.2022 - 02.2023
Customer Service Representative
Domino's Pizza
06.2022 - 06.2024
Food Service Worker
Wendys Fast Food
02.2022 - 08.2022
Sales Associate
Alta Convenience Store
01.2020 - 01.2022
Customer Service Representative
Smoker Friendly/Gasamat
03.2019 - 10.2019
Barista Shift Lead
Starbucks
08.2017 - 02.2019
High School Diploma -
GED