Chloe Stegmann
Emporia,KS
Summary
Dynamic customer service professional with a proven track record at Lend Nation, excelling in relationship building and critical thinking. Recognized for enhancing customer loyalty through effective problem resolution and maintaining up-to-date product knowledge. Proficient in Microsoft Excel, demonstrating strong data entry skills while fostering a collaborative team environment.
Overview
1
1
Certification
6
6
years of professional experience
Education
Associate of Applied Science - Business Technology
Flint Hills Technical College
Emporia, KS05-2021
High School Diploma -
Emporia Highschool
Emporia, KS05-2018
Work History
Customer Service Representative
Lend Nation
10.2024 - 01.2026
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted customers in navigating loan applications and understanding terms of service.
- Maintained up-to-date knowledge of financial products to provide informed assistance to clients.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Collaborated with team members to enhance service delivery and ensure customer satisfaction.
Shift Leader
Caseys General Stores Inc
04.2023 - 07.2024
- Supervised daily operations to ensure compliance with company policies and procedures.
- Trained and mentored team members on customer service best practices and operational efficiency.
- Managed inventory levels, reducing waste through effective stock rotation techniques.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Shift Leader- COVID19 Shelter
Express Employment
08.2020 - 05.2021
- Supervised team operations to ensure adherence to safety and quality standards.
- Trained new employees on operational procedures and best practices.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
Internship Student
ECKAN
11.2019 - 05.2020
- Assisted in data collection and analysis for program evaluation and reporting.
- Coordinated workshops and events to enhance community engagement and resource awareness.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Conducted research for various projects, leading to well-informed decisions and successful outcomes.
Skills
- Customer service
- Active listening
- Critical thinking
- Computer proficiency
- Payment processing
- Microsoft Excel
- Microsoft outlook
- Documentation
- Problem resolution
- Professional telephone demeanor
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
Lend Nation
10.2024 - 01.2026
Shift Leader
Caseys General Stores Inc
04.2023 - 07.2024
Shift Leader- COVID19 Shelter
Express Employment
08.2020 - 05.2021
Internship Student
ECKAN
11.2019 - 05.2020
Associate of Applied Science - Business Technology
Flint Hills Technical College
High School Diploma -
Emporia Highschool
Certification
- OPAC Certified Training - 2019