Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chloe Steward

Washington,DC

Summary

Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Well-versed in hospitality standards and natural knack for building relationships with customers.

Overview

7
7
years of professional experience

Work History

Director of Hospitality

Maydan DC
03.2021 - Current
    • Work alongside executive management and events department.
    • Coordinate requests with events manager for guests and other organizations.
    • Correspond with team members to ensure that all guests request are properly met.
    • Motivate staff to perform at peak efficiency and quality.
    • Handle escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
    • Greet customers warmly upon arrival and provide friendly and warm presence throughout dining experience.

Lead Hostess

Creole On 14th
08.2020 - 03.2021
    • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
    • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
    • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
    • Cultivated positive guest relations by managing information and orchestrating speedy seating.

Receptionist

Chevy Chase Athletic Club
02.2019 - 03.2020
    • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
    • Confirmed appointments, communicated with clients, and updated client records.
    • Corresponded with clients through email, telephone, or postal mail.
    • Assisted with onboarding new clients and securing paperwork completion.

Sales Associate

Aldo Shoes
05.2018 - 01.2019
    • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
    • Managed returns, exchanges and refunds in accordance with store policy.
    • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
    • Engaged with customers to build rapport and loyalty.

Barista

Starbucks
05.2016 - 08.2018
    • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
    • Trained new team members with positive reinforcement and respectful, encouraging coaching.
    • Recommended products based on solid understanding of individual customer needs and preferences.
    • Elevated customer loyalty by using strong communication abilities to resolve customer problems.

Tutor

Kumon Learning Center
06.2016 - 01.2018
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
  • Supported students with helpful study habits and exam strategies.
  • Monitored student progress and provided feedback and support.

Education

Some College - Social Sciences

Montgomery College
Takoma Park, MD

Skills

  • Hospitality Management
  • Operational Efficiency
  • Process Evaluations
  • Customer Service and Assistance
  • Guest Inquiries
  • Customer and Client Relations
  • Telephone Skills
  • Mail Handling
  • Data Inputting
  • PC Proficiency

Timeline

Director of Hospitality

Maydan DC
03.2021 - Current

Lead Hostess

Creole On 14th
08.2020 - 03.2021

Receptionist

Chevy Chase Athletic Club
02.2019 - 03.2020

Sales Associate

Aldo Shoes
05.2018 - 01.2019

Tutor

Kumon Learning Center
06.2016 - 01.2018

Barista

Starbucks
05.2016 - 08.2018

Some College - Social Sciences

Montgomery College

Similar Profiles

CREATE PROFILE
Chloe Steward