Chloe Switzer
Las Vegas,NV
Summary
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in appointment scheduling, customer service engagement, problem resolution both in person and over the phone, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact. Currently studying cosmetology, with a desire to gain insight in a salon workplace.
Overview
2
2
years of professional experience
Work History
Medical Receptionist
Women's Health Associates Of Southern Nevada
Las Vegas, Nevada
07.2024 - Current
- Scheduled patient appointments using electronic health record systems.
- Verified insurance information and collected co-pays from patients.
- Managed incoming calls and directed inquiries to appropriate staff members.
- Maintained patient confidentiality in compliance with HIPAA regulations.
- Assisted with patient check-in and check-out processes efficiently.
- Coordinated communication between clinicians and administrative staff effectively.
- Updated patient records accurately in the electronic health system.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Entered insurance, demographics and health history into patient database.
Customer Experience Coordinator
TJX Companies
Las Vegas, Nevada
09.2023 - 07.2024
- Coordinated customer feedback sessions to identify service improvement opportunities.
- Facilitated communication between departments to enhance customer service delivery.
- Analyzed customer inquiries and provided effective solutions promptly.
- Developed training materials for new staff on customer engagement techniques.
- Provided exceptional customer service to ensure customer satisfaction.
- Identified opportunities to improve the customer experience process.
- Created detailed reports of customer interactions and feedback.
- Conducted regular training sessions for employees on best practices for providing excellent customer service.
- Monitored customer feedback through surveys and phone calls.
- Assisted customers with returning items and understanding applicable policies.
- Dealt with complex concerns and developed successful resolutions satisfying business requirements and customer needs.
- Resolved customer complaints in a timely manner.
- Maintained comprehensive records of all customer interaction activities.
- Maintained up-to-date knowledge of company products and services to provide accurate information to customers.
- Assisted customers with product selection, ordering, returns and refunds.
Education
High School Diploma -
Somerset Academy Sky Pointe
Las Vegas05-2023
Skills
- Electronic health records
- Patient scheduling
- Insurance verification
- Training development
- Communication skills
- Time management
- Reminder calls
- Attention to detail
- Problem resolution
- Customer service
- Professionalism
- Patient callbacks
- Front desk operations
- Point-of-sale system
- Paperwork coordination
- Appointment setting
- Patient relations
- Appointment scheduling
Timeline
Medical Receptionist
Women's Health Associates Of Southern Nevada
07.2024 - Current
Customer Experience Coordinator
TJX Companies
09.2023 - 07.2024
High School Diploma -
Somerset Academy Sky Pointe
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