Dynamic, customer-focused professional with over five years of experience in high-volume event service, food and beverage operations, and direct sales leadership. Expertise in crafting exceptional guest experiences, managing teams effectively, and enhancing customer satisfaction in fast-paced environments. Proven track record in sales, team training, and operational excellence demonstrates a commitment to driving results. Eager to contribute energy and expertise to a prestigious club in downtown Salt Lake City, elevating service standards and fostering memorable experiences for all guests.
Hi, I’m
Chloe Taylor
Salt Lake City,UT
Summary
Overview
7
years of professional experience
Work History
Southwestern Advantage
Corporate Recruiter/Organization Leader/Salesperson
08.2022 - Current
Job overview
- Led and mentored teams of up to 30 salespeople, fostering a high-energy, results-driven environment, resulting in $92,000+ in organizational sales in 2023.
- Delivered advanced training on sales techniques, customer engagement, and leadership, enhancing team performance and client satisfaction.
- Cultivated strong client relationships through personalized service, achieving a personal sales record of $387,554+ over five summer seasons.
- Managed high-pressure sales environments across multiple states (WI, PA, LA, AR), adapting to diverse client needs and expectations.
Wasatch Promotional Products
Sales Representative
05.2019 - Current
Job overview
- Achieved a 90% closing rate by generating leads through referrals and delivering compelling product presentations tailored to client needs.
- Utilized CRM software to manage customer interactions and track sales data, optimizing follow-up strategies and client relationships.
- Enhanced customer satisfaction by providing expert advice and personalized service, driving repeat business and referrals.
Tres Gatos Coffee
Team Member/Opening Staff
08.2022 - 05.2023
Job overview
- Played a key role in launching a new coffee shop, assisting with setup, staff training, and customer service protocols to establish a welcoming atmosphere.
- Delivered high-quality coffee and food service, building rapport with customers to drive loyalty and repeat visits.
- Managed inventory and point-of-sale systems, ensuring smooth operations during the shop’s critical opening phase.
Salt Palace Convention Center
Event Service Staff
01.2021 - 01.2023
Job overview
- Provided exceptional service at large-scale events, accommodating up to 5,000+ attendees with a focus on guest satisfaction and operational efficiency.
- Collaborated with cross-functional teams to ensure seamless event execution, including setup, service, and breakdown in a high-pressure environment.
- Anticipated guest needs and resolved inquiries promptly, contributing to positive event experiences and repeat business.
Southwestern Advantage
Student Manager/Salesperson
09.2020 - 08.2022
Job overview
- Trained and motivated first-year salespeople, improving team performance through hands-on coaching and weekly sales meetings.
- Developed public speaking and interpersonal skills, leading presentations and client consultations that drove consistent sales growth (e.g., 80% personal sales increase in 2022).
- Relocated to PA and LA for summer seasons, demonstrating adaptability and commitment to client-facing roles.
Southwestern Advantage
First Year Salesperson
11.2019 - 08.2020
Job overview
- Mastered direct sales techniques, serving 157 customers with personalized product presentations and follow-through, generating $58,000 in retail sales.
- Leveraged Facebook marketing to reach 30,130+ leads, building a strong foundation in digital customer engagement.
Cafe Zupas
Food Service Team Member
11.2018 - 05.2020
Job overview
- Served guests in a fast-paced dining environment, maintaining high standards of food quality and customer service.
- Handled customer inquiries and resolved issues efficiently, contributing to a positive dining experience and strong customer retention.
- Supported team efforts in maintaining a clean and organized workspace, ensuring compliance with health and safety standards.
Education
University of Utah
Associates of Business
University Overview
Skills
- Customer Service & Guest Experience
- Team Leadership & Training
- Sales & Client Relationship Management
- Event Service & Operations
- CRM Software & Digital Marketing
- Adaptability in High-Pressure Environments
Awards
Awards
Top Experienced Salesperson, Southwestern Advantage (Top 10% of 1,800+ salespeople), 2021–2024, Gold Seal Gold Award, Southwestern Advantage (80+ hours/week commitment), 2019–2024Timeline
Corporate Recruiter/Organization Leader/Salesperson
Southwestern Advantage
08.2022 - Current
Team Member/Opening Staff
Tres Gatos Coffee
08.2022 - 05.2023
Event Service Staff
Salt Palace Convention Center
01.2021 - 01.2023
Student Manager/Salesperson
Southwestern Advantage
09.2020 - 08.2022
First Year Salesperson
Southwestern Advantage
11.2019 - 08.2020
Sales Representative
Wasatch Promotional Products
05.2019 - Current
Food Service Team Member
Cafe Zupas
11.2018 - 05.2020
University of Utah
Associates of Business
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