Summary
Overview
Work History
Education
Skills
Certification
Relocation
Personal Information
Timeline
Generic

Chloe Thomas

Panama City Beach

Summary

Experienced customer service professional with a strong background in the retail industry. Possess 8 years of overall experience, including 1 year specifically in retail. Skilled in various roles such as baker, line cook, prep, key holder, and manager. Successfully managed my family's restaurant for 2 years, taking charge of menu creation, supplier selection, inventory management, food cost control, scheduling, and creating specials for weekends and holidays. Thrive in fast-paced environments where teamwork and effective communication are crucial. Known for quick learning and adaptability to changing circumstances. Consistently deliver high-quality results and take pride in my work. Currently serving as one of the original members of Local Cantina, cultivating a loyal customer base through exceptional service.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Head Server

Local Cantina
11.2023 - Current
  • Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
  • Increased restaurant revenue by upselling menu items and promoting daily specials.
  • Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
  • Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
  • Trained staff members on use of POS system.
  • Provided support to management in the development and implementation of new policies and procedures, ensuring consistency in service standards across the team.

Line Cook/ Barista

Spill the Beans
10.2022 - 05.2023
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.

Kitchen Manager

Gulfview snack shack
01.2020 - 05.2022
  • I am the kitchen/ ice cream manger
  • We are 3 business in one
  • I am responsible for ordering ice cream products, food products, inventory, cleaning equipment, organizing dry storage and frozen products
  • Responsible for my employees schedules and training
  • I am also a hands on manger, I help out in the kitchen as needed with prep, dishwasher, cooking, and baking any products needed
  • I create specials for weekends and holiday pastries!

Barista

Barnes & Noble
07.2019 - 10.2019
  • Its customer service, making drinks and special request drinks for customers
  • Cleaning, shocking, and organizing

Waitress

Chili's
04.2019 - 08.2019
  • I was a waitress, food runner, sometimes I would also host

WAITRESS

WAFFLE HOUSE
01.2018 - 05.2018
  • A waitress for 5 months
  • Taking customer orders and interacting with customers
  • Making recommendations, answering questions and sharing additional information

ASSOCIATE TRAINER

PANERA BREAD
01.2017 - 04.2018
  • I was a line cook, food prep, buser, and cashier
  • I was also a associate trainer

KEY HOLDER

IT'S HEAVENLY'S
01.2016 - 01.2017
  • Ice cream shop with store merchandise
  • I turned into a key holder three months in
  • There was also barista and customer service interaction

Education

GED -

Fort Walton beach high school
Fort Walton Beach
01.2018

Skills

  • Customer Engagement
  • Customer-Focused Server
  • Skilled in Word Processing
  • Microsoft Office
  • Cash Handling Expertise
  • Cleaning
  • Cash Handling
  • Team Management
  • Barista Experience
  • Food Safety Practices
  • Customer Service in Food Industry
  • Upselling
  • Coffee Experience
  • Kitchen Management Experience
  • Restaurant Experience
  • Food Safety
  • Cooking
  • Kitchen Experience
  • Safe food handling
  • Training employees
  • Increasing sales
  • Food and beverage preparation
  • Staff training
  • Menu memorization
  • Upselling products
  • POS system operations

Certification

Food Handler Certificate

Relocation

San Diego, CA

Personal Information

Authorized To Work: US

Timeline

Head Server

Local Cantina
11.2023 - Current

Line Cook/ Barista

Spill the Beans
10.2022 - 05.2023

Kitchen Manager

Gulfview snack shack
01.2020 - 05.2022

Barista

Barnes & Noble
07.2019 - 10.2019

Waitress

Chili's
04.2019 - 08.2019

WAITRESS

WAFFLE HOUSE
01.2018 - 05.2018

ASSOCIATE TRAINER

PANERA BREAD
01.2017 - 04.2018

KEY HOLDER

IT'S HEAVENLY'S
01.2016 - 01.2017

GED -

Fort Walton beach high school
Chloe Thomas