Chloe Thornton
Orlando,FL
Summary
Behavioral health professional with significant experience in supporting and guiding patients through treatment plans. Strong focus on team collaboration and achieving consistent results. Skilled in patient assessment, crisis intervention, and therapeutic support. Reliable, adaptable, and committed to providing compassionate care.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Child Welfare Case Manager
Family Partnership of Central Florida
09.2024 - Current
- Promoted child welfare goals through active participation in trainings, conferences, and professional development opportunities.
- Streamlined communication between team members by facilitating regular case review meetings focused on progress updates and collaborative problem-solving strategies.
- Prevented child maltreatment recurrences by effectively identifying risk factors and implementing evidence-based prevention strategies in collaboration with clients and service providers.
- Increased client satisfaction rates by consistently providing empathetic support, addressing family needs through individualized case management services, and demonstrating a genuine commitment to improving the lives of children and families.
- Prepare and submit court reports within specified deadlines; provide case recommendations; testify at hearings related to reunification, guardianship, termination of parental rights, and other case management activities; ensure timely completion of court orders.
- Provide case management and support to children with complex trauma histories; develop individualized care plans, assess needs, and implement interventions to promote healing and stability in collaboration with multidisciplinary teams.
- Coordinate and manage the Baker Act process for children in crisis; assess immediate safety and mental health needs, ensure proper documentation, and facilitate transportation to appropriate facilities for evaluation and care.
Hostess/Server/Manager
Marriott Hotel-Celeste
03.2023 - 09.2024
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Making and confirming reservations and business meeting appointments
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Being guest focused and nurturing an excellent guest experience
- Processed payments and finalized transactions with accuracy and efficiency.
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Maintained focus and stamina while standing for long periods.
- Ensured a clean, professional appearance and uniform at all times.
- Operated the Aloha point-of-sale system to accurately process orders and transactions.
Shift Manager
Smoothie King
09.2021 - 09.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Monitored and tracked receipts, employee hours, and inventory movements to ensure accuracy and efficiency.
- Oversaw and coordinated product shipments, ensuring timely and accurate deliveries.
Cashier
Winn-Dixie
06.2020 - 08.2021
- Performing large transactions
- Checking for the validity of checks and bills
- Communicating with customers
- Taking over control the facility to ensuring it is ready for the next day
- Securing the money for the night
Crew Member
McDonalds
07.2019 - 06.2020
- Serving and satisfying all customers
- Cooking and preparing orders
- Stocking the storage room
- Cleaning the working facility and ensuring it is up to the health standards of a restaurant
Education
BS, Bachelors - Criminal Justice
University of Central Florida
Orlando, FL12.2023
AA, Associates -
Hillsborough Community College
Tampa, FL05.2021
Skills
- Public speaking
- Sociology
- Forensics
- Creativity
- Organization
- Psychology
- Anatomy
- Collaboration/Teamwork
- Economics
- Law studies
- Computer Applications
- Criminal Investigations
- Criminal Profiling
- Criminal Justice System
- Trauma experience
- Family support
- Motivational interviewing
- Court proceedings
- Child advocacy
- Problem-solving
- Team collaboration
Certification
Social and Behavioral Responsible Conduct of Research, CITI
Child Welfare Provisional (CWP)
Affiliations
- Family Partnerships of Central Florida
- Marriott Hotel-Tribute Portfolio
- Smoothie King Franchises Inc.
- Southeastern Grocers
Timeline
Child Welfare Case Manager
Family Partnership of Central Florida
09.2024 - Current
Hostess/Server/Manager
Marriott Hotel-Celeste
03.2023 - 09.2024
Shift Manager
Smoothie King
09.2021 - 09.2024
Cashier
Winn-Dixie
06.2020 - 08.2021
Crew Member
McDonalds
07.2019 - 06.2020
BS, Bachelors - Criminal Justice
University of Central Florida
AA, Associates -
Hillsborough Community College
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