Alyssa Trujillo
Chandler,AZ
Summary
Dedicated team lead with a strong commitment to Mayo Clinic’s values of teamwork, integrity, and patient centered service. Experienced in leading staff, developing efficient workflows, and supporting providers to ensure seamless patient care. Known for fostering a respectful, collaborative environment through transparent communication, timely problem resolution, and an open door leadership style. Driven to support continuous improvement and operational excellence, and eager to bring this commitment to a Supervisor role.
Overview
12
12
years of professional experience
Work History
Team Lead, Medical Administrative Assistant
Mayo Clinic
07.2025 - Current
- Developed and implemented departmental workflows; provided 1:1 training and ongoing support to ensure team understanding and adherence.
- Monitored and managed daily MAA operations, including phone coverage, Epic messages, and task distribution to maintain efficient patient and provider support.
- Built and maintained the monthly on-call calendar, ensuring accurate assignments.
- Reviewed and submitted monthly scheduling templates to support accurate provider and staff scheduling.
- Reviewed and approved MAA and provider timecards; corrected missing punches and ensured all timecards were submitted on time to prevent payroll discrepancies.
- Created CME PowerPoint presentations, submitted materials within required deadlines, renewed CMEs.
- Created the weekly team schedule, delegating tasks, assigning coverage, and communicating updates across the department.
- Actively listened to team concerns and addressed issues promptly with clear follow-up, escalation when appropriate, and timely resolution.
- Cross-trained with colleagues and provided coverage during absences to ensure continuity of operations and team support.
- Maintained an open-door leadership style, offering positive, supportive, and transparent communication to promote trust and accessibility.
- Fostered a respectful, professional environment through effective communication and collaboration.
- Attended leadership meetings to provide insight, identify workflow opportunities, and support continuous improvement within the department.
Medical Administrative Assistant
Mayo Clinic
03.2020 - 07.2025
- Maintains customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Practice Support and Scheduling/Clinic Operations Super User.
- Maintains MAA folder to reflect current MAA responsibilities.
- Creates MAA Infectious Diseases training materials and ensures they up to date and available.
- Answers multi-line phone system, routing calls, and delivering messages to staff.
- Built and maintained excellent colleague relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Maintains provider's Epic and Outlook calendars. Adjusts calendars/schedules, as necessary, to coincide with provider's schedules.
- Supports efficient meetings by booking spaces and sending zoom invites.
- Coordinates travel arrangements by submitting trip requests, booking airfare, and hotel.
- Orders office supplies and ensures that inventory levels are maintained.
- Schedules patient appointments accurately, being aware of other requests ordered are done in a timely manner.
Front Operations
Desert Ridge Family Physicians
01.2018 - 03.2020
- Coordinates front office duties, including customer service, patient scheduling, medical records, incoming and outgoing mail, and billing
- Accurately inputs all patient and insurance information into company's computer system, to facilitate smooth appointments and payment processing
- Answers phone calls and messages for a ten-physician medical facility, scheduling appointments and handling patient inquiries
- Receives, and addresses incoming and outgoing communication via telephone, email and fax
- Faxes or mails medical records for patients, assuring everything that is being sent is what is being requested, and sent in a timely manner.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Health Assistant
YRMC PhysicianCare, General Surgery/Infectious Disease
11.2015 - 12.2017
- Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information
- Scheduled new patient appointments and follow up appointments
- Facilitates patient flow by notifying the provider of patients' arrival, being aware of delays, and communicating with patients and clinical staff
- Prep charts for future appointments (lab work, op-report; pathology report, patient paperwork)
- Attended required training, education and meetings
- Assisted the doctor with procedures
Medical Office Specialist
Jacobs Medical Associates
01.2014 - 10.2015
- Treated all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner
- Answered and managed incoming and outgoing calls while recording accurate messages
- Directed calls to appropriate individuals and departments
- Quickly responded to and resolved all customer service issues in a timely manner
- Professionally and courteously verified appointment times with patients
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed
Skills
- Attention to detail
- Coaching and mentoring
- Workflow creation and process improvement
- Problem solving and critical decision making
- Staff training and coaching
- Teamwork and collaboration
- Adaptability and flexibility
- Time management
Timeline
Team Lead, Medical Administrative Assistant
Mayo Clinic
07.2025 - Current
Medical Administrative Assistant
Mayo Clinic
03.2020 - 07.2025
Front Operations
Desert Ridge Family Physicians
01.2018 - 03.2020
Health Assistant
YRMC PhysicianCare, General Surgery/Infectious Disease
11.2015 - 12.2017
Medical Office Specialist
Jacobs Medical Associates
01.2014 - 10.2015
Awards
Medical Administrative Assistant of the month, July 2023
Medical Administrative Assistant of the month, December 2021