Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Chloe Ullven

Chloe Ullven

Tampa,FL

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Patient Care Assistant/Unit Secretary

Tallahassee Memorial Hospital
05.2022 - Current
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Supported patient mobility needs with correct assistive devices and proper body mechanics to prevent injuries.
  • Helped enhance unit operations by continuously delivering accurate, efficient care and maintaining performance objectives.
  • Gathered medical information, weight and height measurements and vital signs.

Server

Olive Garden
08.2021 - 12.2021
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

To-Go Server

Glory Days Grill
03.2020 - 08.2021
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.

Education

Bachelor of Science - Nursing

Florida State University
Tallahassee, FL
12.2024

Skills

  • Organizational Skills
  • Multitasking Ability
  • Nursing Assistance
  • Telephone Reception
  • Order Management
  • High-volume dining
  • Guest Relations Management
  • POS System Operation

Certification

  • Certified for Basic Life Support
  • Certified for Mental Health First Aid

Timeline

Patient Care Assistant/Unit Secretary

Tallahassee Memorial Hospital
05.2022 - Current

Server

Olive Garden
08.2021 - 12.2021

To-Go Server

Glory Days Grill
03.2020 - 08.2021

Bachelor of Science - Nursing

Florida State University

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Chloe Ullven