Chloe VanAlstine

Provided services by phone, scheduling, interpreting written and verbal instructions, processing sales transactions, communicating with line service professionals, and utilizing 2-way radios to communicate with customers and staff. Also handled concession, restocking, calculating & balancing totals, facility cleaning and other required or assigned duties.

• Greet all customer with a warm, friendly welcome.
• Assist customers with rental cars, hotels, future flights, fueling, catering, etc.
• Proper money handling.
• Ensure planes are fueled in a quick and timely manner.
• Developed and maintained relationships with customers to ensure repeat business.
• Restocking coffee, candy, silverware as needed.

Attended to guests before, during, and after their meals by helping them place, receive, and pay for their orders. Ensured timely delivery of food and beverages by checking on tables periodically throughout the service time. Always making sure to deliver exceptional customer service through extensive menu knowledge and providing a positive experience for each guest.

• Followed proper sanitation methods to clean and disinfect kitchen workstations.
• Greet all guests with warm, friendly welcome.
• Generate additional revenue through upselling or add-on package selling.
• Provide exceptional customer service to all incoming clients.

Attended to customers' needs, handled inquiries promptly, and completed required transactions per company policies and procedures. Maintained high standards of safety by reviewing and coordinating security-related functions for effectiveness and compliance.

• Greet all customers with a warm, friendly welcome.
• Checking passengers in, providing luggage tags, boarding passengers quickly and efficiently.
• Verifying and inspecting passenger documentation.
• Follow strict safety and security measures.
• Follow up on customer inquiries quickly and efficiently.
• Maintain safe, fun working environment.
• Answer basic questions from customers in a clear, friendly manner.
• Document and quickly resolve all customer satisfaction issues.
• Provide information on local attractions and restaurants to non-local visitors.
• Enforce securing confidential information at closing to protect customer privacy.
• Use technology efficiently to increase communication across departments.
• Diffuse intense customer situations to maintain high-level of satisfaction.
• Provide exceptional customer service to all incoming clients.
• Resolve customer and employee issues with speed and efficiency.

Assisted in managing a team of customer service agents who assist passengers with the service they need as well as accommodate their requests. Managed front desk operations and catered to guests' reservations and transportation needs.

• Assist supervisor and be an act in supervisor when one is unavailable.
• Supervise guest service agents.
• Greet all customers with a warm, friendly welcome.
• Checking passengers in, providing luggage tags, boarding passengers quickly and efficiently.
• Verifying and inspecting passenger documentation.
• Follow strict safety and security measures.
• Follow up on customer inquiries quickly and efficiently.
• Maintain safe, fun working environment.
• Answer basic questions from customers in a clear, friendly manner.
• Document and quickly resolve all customer satisfaction issues.
• Provide information on local attractions and restaurants to non-local visitors.
• Enforce securing confidential information at closing to protect customer privacy.
• Use technology efficiently to increase communication across departments.
• Diffuse intense customer situations to maintain high-level of satisfaction.
• Provide exceptional customer service to all incoming clients.
• Resolve customer and employee issues with speed and efficiency.

Performed various roles including hostess, busser, dishwasher, food runner, trainer, and server. Provided excellent service, trained new workers, and maintained a clean working environment. Provided extensive menu knowledge and restaurant etiquette.

• Followed proper sanitation methods to clean and disinfect kitchen workstations.
• Train new workers on expectations and procedures.
• Have extensive menu knowledge.
• Scraped, sorted and rinsed dishes and utensils; properly loaded items into dishwasher for maximum efficiency.
• Buss over 100 tables in dining room.
• Host large parties of 10 or more.
• Clean glasses, utensils, and bar equipment regularly.
• Greet all guests with warm, friendly welcome.
• Generate additional revenue through upselling or add-on package selling.
• Provide exceptional customer service to all incoming clients.
• Serve customers professionally in a quick and timely manner.
• Effectively communicate with guests.
• Take care of guests before, during, and after meals.

Attended to guests before, during, and after their meals by helping them place, receive, and pay for their orders. Provided exceptional customer service and effectively communicated with each guest.

• Maximize positive customer service experience.
• Clean up minor spills quickly and safely.
• Collect payment and handle petty cash.
• Provide excellent service and recommendations to guests.
• Deliver exceptional customer service through extensive menu knowledge.
• Followed proper sanitation methods to clean and disinfect kitchen workstations.
• Maintain a clean, organized working environment.