Chloe Van Laer
Baltimore,MD
Summary
Professional leader with strong expertise in overseeing daily operations and team coordination. Known for effective collaboration and achieving results in fast-paced environments. Highly adaptable, skilled in problem-solving, conflict resolution, and ensuring optimal workflow. Respected for reliability and proactive approach to shifting demands.
Overview
5
5
years of professional experience
Work History
Shift Supervisor
Starbucks
10.2022 - Current
- Evaluated and adjusted work flows to improve service speed and accuracy while communicating clearly with partners regarding job duties, expectations, and policies
- Resolved customer complaints promptly to maintain satisfaction and loyalty
- Managed inventory levels to minimize waste and ensure product availability
- Addressed any issues that arose during the shift in a proactive manner
- Taught staff upselling techniques to meet revenue targets
Barista
Starbucks
10.2021 - 10.2022
- Prepared high-quality beverages following standardized recipes and maintaining consistency in taste and presentation
- Delivered exceptional customer service, ensuring satisfaction and fostering loyalty.
- Operated various coffee-making equipment, maintaining cleanliness and functionality.
- Assisted in training new baristas on operational standards and customer engagement techniques.
Barista
The Bun Shop
05.2021 - 09.2021
- Prepared and served coffee, espresso drinks, and teas
- Engaged with customers in a friendly manner while accurately taking orders and providing product recommendations
- Cleaned and sanitized equipment regularly to comply with health and safety regulations
- Developed knowledge of coffee origins and brewing methods to enhance customer interactions and product offerings
Education
High School Diploma -
Eastern Technical High School
Essex, MD05-2020
Skills
- Effective team leadership
- Customer service
- Inventory management
- Workflow optimization
- Problem solving
- Task delegation
Timeline
Shift Supervisor
Starbucks
10.2022 - Current
Barista
Starbucks
10.2021 - 10.2022
Barista
The Bun Shop
05.2021 - 09.2021
High School Diploma -
Eastern Technical High School