Chloe Vollrath
Boonville,MO
Summary
Client Relations Manager known for exceptional relational skills and highly productive work ethic. Specialized in conflict resolution, client retention strategies, and effective communication. Excel at leveraging active listening, empathy, and negotiation to foster positive outcomes in challenging situations. Committed to consistently delivering results with speed and accuracy.
Overview
3
3
years of professional experience
Work History
Product Owner
OBERD
Columbia, Missouri
10.2023 - Current
- Define product vision and timeline for version two of the software
- Collaborate closely with stakeholders, including clients and users, to collect and prioritize product requirements
- Create and maintain the product backlog, including user stories, acceptance criteria, and prioritization
- Monitor and report on project progress.
Client Relations Manager
OBERD
Columbia, Missouri
05.2023 - Current
- Serve as the primary contact for a portfolio of approximately 20 accounts, ensuring effective communication and customer satisfaction.
- Understand client needs and objectives; develop and execute customized service plans to meet those needs
- Act as a liaison between clients and internal teams, ensuring clear communication and prompt resolution of issues
- Work closely with sales and project teams to onboard new clients smoothly and efficiently
- Implement and monitor collection of measures for CMS reporting.
Business Development Specialist
OBERD
Columbia, Missouri
05.2023 - 04.2024
- Manage software sales cycle and process from qualified lead to closing
- Develop clear and effective written quotations/proposals for prospective clients
- Maintain client relations by supporting ongoing and future needs
- Research and understand the product's current and future market potential.
Patient Access Representative
Boone Hospital Center
Columbia, Missouri
09.2021 - 05.2023
- Register patients by taking down information such as insurance and mailing address
- Verify patients' insurance by running it through multiple programs and providing patients with resources if they are uninsured
- Collect copays and payments from patients at bedside and over the phone
- Tend to the needs of patients in the waiting room by getting them blankets or food and helping them communicate with the nurses.
Education
Bachelor of Science - Health Science, Emphasis in Leadership and Policy
University of Missouri-Columbia
Columbia, Missouri05.2023
Skills
- Product issue resolution
- User Acceptance Testing
- Risk Management
- Relationship building and management
- Customer Engagement
- Business Development
- Insurance company knowledgeable
- HIPAA Compliance
- Proposal Writing
- Account Management
- Project Management
Timeline
Product Owner
OBERD
10.2023 - Current
Client Relations Manager
OBERD
05.2023 - Current
Business Development Specialist
OBERD
05.2023 - 04.2024
Patient Access Representative
Boone Hospital Center
09.2021 - 05.2023
Bachelor of Science - Health Science, Emphasis in Leadership and Policy
University of Missouri-Columbia
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