Chloe Webster

●Organize Team Roles and Assess Employee Performance

●Perform monthly community assistant evaluations

●Create achievable leasing quotas for community assistant

●Organize all marketing/outreach efforts according to staff members skill levels

● Give constructive criticism if applicable Read and Analyze Data

● Compose daily leasing report

● Conduct monthly/daily leasing evaluations

● Adjust strategy as needed Assist with any resident interactions

● Ensure delinquency remains under 2% monthly

● Work closely with corporate for evictions, fair housing matters, lease terminations, etc

● Address roommate complaints in a timely manor

● Host weekly resident events

● Prioritize customer experience Social Media Management

● Construct an effective social media strategy

● Efficient in several platforms & software's including the following: Entrata- Used to manage our property and residents/prospects o Google Business- Brand Awareness o Excel- Move-In trackers, Bulk Unit Assignment, commission tracker, rates tracker o SOCI- Plan social media posts prior to posting them o Lightroom- Create branded presets to use Canva- Design flyers, advertisements, and promotional ideas

• Manage sales and marketing
• Create content for advertising purposes
• Construct digital advertisements using Lightroom, photoshop, etc
• Ensure customer satisfaction and loyalty
• Deliver correct food items in a timely manner
• Develop products by staying familiar with current trends

• Organize Team Roles and Assess Employee Performance
• Perform monthly community assistant evaluations
• Create achievable leasing quotas for community assistant
• Organize all marketing/outreach efforts according to staff members skill levels
• Give constructive criticism if applicable
• Read and Analyze Data
• Compose daily leasing report
• Pull monthly/daily leasing reports to adjust strategy as needed
• Assist with any resident interactions
• Host weekly resident events
• Prioritize customer experience
• Social Media Management
• Construct an effective social media strategy
• Efficient in several platforms & software's including the following:
• JTurner- Respond to reviews/surveys and create action plans to improve customer experience score
• Entrata- Used to manage our property and residents/prospects
• Google Business- Brand Awareness
• Excel- Move-In trackers, BUA, commission tracker, rates tracker
• Lightroom- Create branded presets to use
• Mailchimp- Send mass emails to university students
• Canva- Design flyers, advertisements, and promotional ideas

• Worked with financials
• Assisted future residents with securing reliable and qualified financial backing
• Ensured all payments are collected and secure by a set deadline
• Worked with financial ledgers of residents to keep track of rent and payments
• Proficient in data/financial entry and editing through Microsoft Excel
• Marketing
• Managed social media outreach and resident events by set brand guidelines
• Created effective marketing strategies that would correlate with social media
• Created content for flyers, social media posts, and marketing needs
• Collaborated and conducted effective marketing campaigns with local businesses
• Advertised on campus (University of Oklahoma), local businesses, and around Norman
• Customer Service/Prospect Outreach
• Contacted students looking for housing through email, phone, and direct messaging
• Lead prospects through applications and housing agreements (lease)
• Conducted in-depth, specialized walking tours of property with prospects
• Communicate with leads and prospects in order to assess customer needs
• Greeted visitors and provide specific information about amenities, events, and specials
• Recipient of multiple positive reviews acknowledging dedication to excellent customer experience

• Received and secured payments by cash, check, money order, and credit cards
• Calculate the cost of products by memorizing weekly sales advertisements
• Maintained a clean and properly sanitized work area
• Processed returns and notated reasons for returned items
• Reorganized sales floor to meet company demands
• Reconcile cash drawers and sales receipts

• Designated leader for fire, tornado, and other safety drills
• Maintained supervision of age groups ranging between 6 weeks and 16 years old
• Offered specialized attention based on parent and teacher recommendations
• Deconstructed and resolved parental concerns
• Conducted monthly 'Parents Night Out' events

• Oversaw and administered group learning activities
• Administered First Aid in accordance with injury necessities
• Supervised to ensure safe swimming practices

• On the spot recalling of weekly specials
• Ensured customers received correct order
• Received and secured payments by cash, check and credit cards