Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Chloe Welch

Columbus

Summary

Dedicated, hardworking, customer service professional with experience in office operations. Strong conflict resolution and team leadership skills. Proven track record in enhancing customer satisfaction, managing inquiries effectively, and resolving customer issues in a timely manner while upholding the highest standards of customer satisfaction. Successfully works as a part of the team to reach personal and business goals. Looking for a new opportunity to leverage my abilities and successfully help your company achieve its goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Planet Fitness
Whitehall
11.2019 - Current
  • Resolved member inquiries and concerns effectively and efficiently.
  • Maintained cleanliness and organization of the facility for optimal member experience.
  • Assisted in onboarding new members, explaining services and features clearly.
  • Educated members on gym policies and procedures to promote a safe environment.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.

Pick packer

Victoria's Secret & Co
Columbus
08.2023 - 12.2023
  • Sorted and organized products for efficient picking and packing processes.
  • Inspected items for quality assurance before packaging.
  • Maintained clean and safe work environment in the distribution center.
  • Collaborated with team members to meet daily shipping targets.
  • Packaged orders carefully to prevent damage during transit.
  • Marked and labeled packages accurately for shipment tracking.
  • Utilized hand-held scanners to scan barcodes and enter data into the system.
  • Labeled, sorted, and organized packages for efficient delivery.
  • Maintained cleanliness of warehouse areas by sweeping, dusting, and mopping floors.
  • Operated equipment such as shrink wrappers, box sealers, and tape machines.
  • Stored inventory in designated locations within the warehouse facility based on size, type.
  • Attended regular training sessions to stay updated on company policies and procedures related to picker and packer duties.
  • Unloaded containers using various material handling equipment such as conveyor belts and dollies.

Assistant Manager

Planet Fitness
Whitehall
06.2022 - 09.2023
  • Coordinated member services and addressed member inquiries effectively.
  • Conducted training sessions for new team members on standard procedures.
  • Monitored facility cleanliness and ensured equipment was well-maintained.
  • Implemented promotional activities to enhance member engagement and retention.
  • Managed scheduling for staff shifts to maintain optimal coverage.
  • Managed customer service inquiries and complaints in a timely manner.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Maintained up-to-date knowledge of company products and services.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Ensured compliance with safety regulations and company policies.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Resolved conflicts between team members in an effective manner.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Organized training sessions for new hires to familiarize them with the workplace environment.

Receptionist

Dick Masheter Ford
Whitehall
04.2021 - 07.2021
  • Greeted visitors and directed them to appropriate departments.
  • Answered and routed incoming calls to designated staff members.
  • Managed appointment scheduling for multiple departments efficiently.
  • Maintained organized filing systems for documents and records.
  • Assisted in coordinating office events and meetings as needed.
  • Processed incoming mail and distributed it to relevant personnel.
  • Provided administrative support to enhance overall office operations.
  • Scheduled and confirmed appointments.
  • Greeted visitors and provided them with assistance.
  • Provided excellent customer service at all times while interacting with both internal and external customers.

Hostess/Server

Applebee's Grill + Bar
Columbus
02.2018 - 04.2018
  • Greeted and seated guests in a welcoming manner.
  • Managed reservation system to optimize seating arrangements.
  • Collaborated with servers to ensure smooth guest flow.
  • Assisted in training new staff on hosting procedures.
  • Monitored dining area for cleanliness and guest comfort.
  • Supported special events by coordinating seating layouts efficiently.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Stayed attentive to server availability and table turnover to quickly seat guests.

Education

High School Diploma -

Whitehall Yearling High School
Whitehall, OH
01-2020

Skills

  • Customer service
  • Conflict resolution
  • Customer relationship management
  • Team leadership
  • Staff training
  • Sales promotion
  • Data entry
  • Time management
  • Problem solving
  • Professional demeanor
  • Member account management
  • Interpersonal skills
  • Payment processing
  • Refund management
  • Verbal and written communication

Certification

  • CPR certified

Timeline

Pick packer

Victoria's Secret & Co
08.2023 - 12.2023

Assistant Manager

Planet Fitness
06.2022 - 09.2023

Receptionist

Dick Masheter Ford
04.2021 - 07.2021

Customer Service Representative

Planet Fitness
11.2019 - Current

Hostess/Server

Applebee's Grill + Bar
02.2018 - 04.2018

High School Diploma -

Whitehall Yearling High School

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