Versatile and dedicated, with a proven track record for enhancing customer satisfaction through exceptional support and problem-solving skills. Expert in Microsoft Office and adept at managing time efficiently. Achieved significant improvements in client service by mastering software systems, underscoring a strong work ethic and initiative-taking ability.
Work History
Daycare Teacher
Mrs. Ashley’s In Home LLC
Sanitized toys and play equipment each day to maintain safety and cleanliness.
Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
Actively encouraged children to develop their communication, problem-solving and social skills.
Maintained tidy environment to comply with cleanliness and sanitation standards.
Gathered materials and resources to prepare for lessons and activities.
Hotel Front Desk Receptionist
Candlewood Suites Hotel
Welcomed each new arrival pleasantly and confirmed reservations and identification.
Collected room deposits, fees, and payments.
Confirmed relevant guest information and payment methods to prevent fraud.
Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
Call Center Representative
Communications Solutions LLC
Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Sales Associate & Bedding Department Lead → Store Manager at Ashley’s Home StoreSales Associate & Bedding Department Lead → Store Manager at Ashley’s Home Store
Project Coordinator/Business Support Executive at Smith Family Home Office (Mrs. Barbara Smith)Project Coordinator/Business Support Executive at Smith Family Home Office (Mrs. Barbara Smith)