Chloe Wilkins
National City,California
Summary
Driven and dynamic, with a proven track record at Macy's Department Store, I excel in enhancing customer experiences and boosting sales through exceptional service and product knowledge. Skilled in problem-solving and collaboration, I consistently achieve sales targets by leveraging sales trends and fostering team unity.
Overview
5
5
years of professional experience
Work History
Trend Prestige Sales Associate
Macys Department Store
04.2023 - Current
- Organized counters to maintain store visual appeal, engage customers, and promote specific merchandise.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Planned beauty/skincare events ; Impulse Beauty, Shiseido, Clarins
- Supported all brands when help was needed and Top brands such as Lancome, Estee Lauder and Chanel during events, presale parties and GWP
- Managed efficient cash register operations.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Managed returns, exchanges and refunds in accordance with store policy.
Clinique Sales Associate
Macys Department Store
04.2022 - 04.2023
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Had sit down appointments with customers, doing facials and makeup applications
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Seasonal Sales Associate
Macys Department Store
11.2021 - 03.2022
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Stocked merchandise, clearly labeling items, and arranging according to beauty merchandising standards
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Preschool Teacher's Assistant
Cotton Tail Preschool
02.2019 - 09.2021
- Maintained tidy and clean classroom consistent with safety and health standards.
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Engaged and entertained children through recreational and educational activities.
- Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
- Communicated with parents to inform about child's progress and classroom behavior.
- Organized snack time and nap hours.
- Supervised children during in-classroom activities and on playground.
Education
No Degree - Child And Family Development
San Diego State University
San Diego, CAGED -
Chula Vista Senior High School
Chula Vista, CA06.2020
Skills
- Exceptional customer service
- Time Management
- Problem-solving skills
- Teamwork and Collaboration
- Excellent people skills
- Sales floor organization
- Product Knowledge
- Organization
- Sales trends
Timeline
Trend Prestige Sales Associate
Macys Department Store
04.2023 - Current
Clinique Sales Associate
Macys Department Store
04.2022 - 04.2023
Seasonal Sales Associate
Macys Department Store
11.2021 - 03.2022
Preschool Teacher's Assistant
Cotton Tail Preschool
02.2019 - 09.2021
No Degree - Child And Family Development
San Diego State University
GED -
Chula Vista Senior High School
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