Chloe Willyoung

As the Lead Trainer of Assistant Managers:
Conducted interviews, assisted with onboarding, and created training plans.
Led a team of 3-5 Community Managers in training.
Facilitated and managed projects such as Community Newsletters, Insurance Audits, homeowner portal audits, onboarding new communities, and more.
Directed individual and group team meetings to ensure staff felt competent and supported in their duties.
Performed semi-annual performance reviews on staff.
As a Community Manager:
Managed Community projects. Coordinated and scheduled routine, preventative, and unexpected maintenance repairs for associations.
Enforced the Community’s Governing Documents by performing regular site visits (Covenant Enforcement).
Collaborated with the association’s attorney on improving the verbiage of governing documents to protect the association's assets and goals.
Scheduled and conducted board meetings, prepared agendas and meeting minutes, and provided input on community issues and concerns.
Created Association Budgets and oversaw finances.
Ensured the portfolio of communities followed all state guidelines, including CCIOA.

• Provided administrative support to Community Managers Provided customer service to homeowners and board members by answering questions related to billing, architectural requests, governing documents, Conducted delinquency control and assisted in managing the collection process
• Prepared meeting materials, notices, memos, other correspondence & mailings, meeting packets, and community newsletters and updates
• Assisted the Association Manager in organizing, scheduling, and conducting board meetings, annual meetings, and community events
• Received, entered, and processed Architectural Requests.

• Executed inviting and informative check-in/out experiences to all arriving and departing guests in order to ensure the guests adhered to all hotel policies while maximizing their ability to partake in all hotel amenities
• Trained dually as front desk agent and houseman in order to best accommodate all hotel requirements and quickly became knowledgeable and versatile in various department needs
• Executed time management skills to fulfill daily reports (i.e
• Credit maintenance, room blocks, housekeeping reports, etc.), guest requests via the guest communication application (Kipsu Messenger), and post and review all miscellaneous charges for departing guests (i.e pet fees, laundry, water charges, etc.)
• Reported a wide array of issues to management via daily email correspondence amongst all staff; took charge as an expert in utilizing the Resort Suite system and efficiently provided solutions through sending and receiving detailed VIP notes and passing down logs to other employees in order to account and meet expectations for each reservation properly
• Delivered a luxury experience to all guests by creating and augmenting existing events and services that cater to a high-end clientele
• Managed and organized reservations for luxury hotel amenities such as golf tee times, spa/massage appointments, restaurant reservations on or off property, wedding site tours or company meetings/events, etc.

• Established a strong technique to build trust amongst “fresh-ups”/walk-in clients by creating an individualized greeting to each new customer in a way that anticipated their needs and preferences
• Attended an intensive three-day training program to master various sales techniques implemented in building rapport with clients to ensure the highest levels of customer satisfaction and profitable sales
• Utilized statistics, Consumer Reports, and Audi history to personalize the delivery of every sales presentation and compared/contrasted different models, upgrades, and packages to determine the best fit for each client.