Summary
Overview
Work History
Education
Skills
Timeline
AccountManager

Chloe Winnett-Parks

Northlake,TX

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

9
9
years of professional experience

Work History

Assistant Manager

Northlake Village RV Park
08.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

Reservationist

Northlake Village Rv Park
08.2020 - 08.2023
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Resolved various issues and discrepancies for customers.
  • Investigated and identified alternative accommodation solutions for customers to provide superior customer service.
  • Provided customers with information about availability and pricing.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
  • Handled billing information over phone.
  • Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.

Dietary Aide

Will-O-Bell
04.2019 - 08.2020
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Followed all food safety regulations while preparing meals for patients.
  • Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
  • Arranged tray and or table settings with proper tableware, condiments, and tray card.
  • Maintained strict levels of cleanliness for tables, floors, and prep areas.
  • Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
  • Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
  • Delivered nourishment and supplements to nurse station for distribution to specific residents.
  • Discarded outdated food products and maintained waste disposal procedures.
  • Distributed food during busy peak periods to drive customer satisfaction.
  • Monitored food safety and sanitation standards in food service areas.

CNA

Will-O-Bell
02.2015 - 04.2019
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.

Activities Assistant

Will-O-Bell
08.2014 - 02.2015
  • Engaged residents through events, small groups, and personal attention.
  • Provided emotional support and companionship to improve quality of life for residents.
  • Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence.
  • Scheduled movies, entertainment, and other special events.
  • Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.
  • Documented preferences and helped develop relevant activities.
  • Evaluated supplies and requested purchases to meet activity plans.

Education

High School Diploma -

Robert M Shoemaker High School
Killeen, TX
06.2014

Skills

  • Promotional Planning
  • Marketing Tactics
  • Talent Recruitment and Development
  • Retail Operations Management
  • Employee Motivation and Guidance
  • Security Deposit Refunds
  • Property Management
  • Social Media Engagement
  • Grounds and Facility Inspection
  • Property Showing
  • Accounting Operations
  • Collect Payments
  • Tenant Relations
  • Staff Meetings
  • Activity Planning
  • Rent Collection
  • Customer Satisfaction

Timeline

Assistant Manager

Northlake Village RV Park
08.2023 - Current

Reservationist

Northlake Village Rv Park
08.2020 - 08.2023

Dietary Aide

Will-O-Bell
04.2019 - 08.2020

CNA

Will-O-Bell
02.2015 - 04.2019

Activities Assistant

Will-O-Bell
08.2014 - 02.2015

High School Diploma -

Robert M Shoemaker High School

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Chloe Winnett-Parks