Chloe Wood

Supervisor of Training

Chick-fil-A

09.2021 - Current

Established a culture of continuous learning by implementing regular feedback loops and performance evaluations.
Created engaging training content that catered to diverse learning styles, improving overall knowledge acquisition among employees.
Mentored new hires during their onboarding process, accelerating their integration into the company culture and work environment.
Provided recommendations for process improvements and discontinuation of ineffective or outdated methods.
Updated employees with latest policies, procedures and compliance standards.
Streamlined training processes for increased efficiency and effectiveness, resulting in higher employee retention rates.
Enhanced employee performance by developing comprehensive training programs tailored to individual needs.
Managed a team of trainers to ensure consistent delivery of high-quality training sessions across all departments.
Evaluated the effectiveness of existing training initiatives using key performance metrics, making data-driven adjustments when necessary.
Integrated technology resources into courses to diversify instruction.
Conducted regular skills audits to identify areas for further development, proactively addressing potential performance issues before they impacted productivity.
Collaborated with department heads to identify skills gaps and develop customized training interventions accordingly.
Promoted career advancement opportunities within the company by creating clear pathways for skill progression through various job roles.
Assessed new employee skills and strengths to provide customized training.
Communicated all learning and performance objectives, schedules, and training assessments to upper management.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Assisted customers in navigating company website and placing online orders, improving overall user experience.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
Managed cash flow during shifts to ensure accurate transactions while minimizing discrepancies or losses.
Received commendation from management for consistently meeting or exceeding shift targets and maintaining high-quality service standards.
Generated reports and tracked data to monitor operational priorities and scheduling.
Improved overall team performance by effectively delegating tasks and providing clear instructions.
Kept employees operating productively and working on task to meet business and customer needs.
Supervised employees and oversaw quality compliance with company standards for food and services.
Worked closely with team members to schedule breaks and shifts to meet state regulations.
Excelled in every store position and regularly backed up front-line staff.
Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Enhanced customer satisfaction by providing efficient and accurate transactions at the till.
Built rapport with regular customers through friendly interactions, fostering loyalty to the store brand.
Handled cash, credit, and debit transactions with precision, ensuring accurate drawer counts at the end of shifts.
Adhered strictly to company cash handling policies and procedures, minimizing discrepancies and maintaining accountability for till funds.
Balanced cash drawers accurately at shift changeovers, ensuring seamless transitions between staff members on duty.
Worked flexible schedule and extra shifts to meet business needs.
Greeted customers entering store and responded promptly to customer needs.

Summary

Overview

Work History

Supervisor of Training

Education

High School Diploma -

Skills

Timeline

Supervisor of Training

High School Diploma -

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