Chloe Yoss
Overnight Modular Assistant
FORT MADISON,IA
Summary
Dynamic and detail-oriented professional with a strong work ethic, honed at Walmart, where I optimized store layout and enhanced customer satisfaction through effective merchandising and teamwork. Proficient in inventory management and problem-solving, I consistently contributed to operational efficiency and a positive shopping experience.
Overview
14
14
years of professional experience
Work History
Overnight Associate
Walmart
05.2024 - Current
- Streamlined the restocking process by organizing incoming shipments based on departmental needs and priorities.
- Optimized store layout for better traffic flow with thoughtful rearrangement of merchandise displays.
- Enhanced store appearance by constructing visually appealing merchandise displays and maintaining cleanliness standards throughout the sales floor.
- Improved store organization by efficiently stocking shelves and arranging merchandise during overnight shifts.
- Effectively managed time-sensitive tasks such as promotional resets or seasonal changeovers with precision and speed.
- Contributed to positive team dynamics by actively collaborating with other associates on various tasks and projects.
- Contributed to positive customer experiences by providing friendly and knowledgeable assistance during occasional early morning encounters.
- Enhanced customer satisfaction by promptly addressing inquiries and providing assistance as needed.
- Completed assigned tasks in a timely manner, contributing to overall efficiency of overnight operations.
- Participated in ongoing training opportunities to stay up-to-date on company policies, safety procedures, and best practices for exceptional customer service delivery.
- Maintained a clean and safe store environment through consistent cleaning, organizing, and monitoring of potential hazards.
- Collaborated closely with daytime staff to ensure seamless transition of responsibilities between shifts.
- Assisted in loss prevention efforts through vigilant monitoring of the sales floor and reporting any suspicious activity to management.
- Demonstrated strong attention to detail while conducting inventory counts, ensuring accurate stock levels for replenishment purposes.
- Ensured accurate pricing by diligently updating price tags according to current promotions or markdowns.
- Provided valuable input during team meetings, sharing ideas for process improvements and innovative solutions for common challenges faced during overnight shifts.
- Increased product availability by executing efficient inventory management practices during restocking procedures.
- Supported smooth store opening processes by completing all necessary tasks before morning shift arrival.
- Reduced time spent locating items by accurately updating store maps and signage for easy navigation.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Maintained neat, organized stockroom free of hazards.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Responded to customer queries and complaints regarding stock and merchandise to resolve issues and increase satisfaction.
- Inspected inventory to identify shortages and maintain consistent inventory.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Swept, dusted and mopped floor to perform regular cleaning and comply with sanitation standards.
- Generated reports detailing findings and recommendations.
- Gathered, organized and input information into digital database.
- Evaluated customer needs and feedback to drive product and service improvements.
- Developed effective improvement plans in alignment with goals and specifications.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Devised and implemented processes and procedures to streamline operations.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Observed packing operations to verify conformance to specifications.
Assistant
Second Time Around Consignment
06.2012 - 06.2015
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Greeted guests in with friendliness and professionalism.
- Assisted manager in all aspects of business operations.
- Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
- Increased efficiency by implementing new processes and providing administrative support to management.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Facilitated smooth project execution by managing deadlines, resources allocation, and progress updates.
- Expedited project completion times due to the ability to multitask effectively under tight deadlines.
- Increased customer satisfaction by providing exceptional administrative support and resolving issues efficiently.
- Reduced response time to external inquiries, establishing structured system for tracking and managing emails.
- Facilitated smooth operation of office equipment, performing regular maintenance checks and troubleshooting issues.
- Supported senior management to make informed decisions, conducting thorough market research.
- Ensured smooth day-to-day operations by managing email correspondence and promptly addressing inquiries.
- Enhanced meeting productivity by preparing detailed agendas and taking comprehensive minutes for future reference.
- Boosted team productivity with regular preparation of detailed reports and presentations.
- Bolstered office security measures, updating and enforcing policies for handling confidential information.
- Enhanced office efficiency by organizing and maintaining digital and physical filing systems.
- Improved organizational culture by planning and executing engaging team-building events.
- Enhanced team collaboration, implementing centralized digital platform for document sharing and communication.
- Optimized expense tracking, significantly reducing overhead costs by meticulously reviewing and reconciling monthly expenses.
- Elevated executive productivity, managing complex calendars and arranging travel itineraries.
- Streamlined communication within team, scheduling and coordinating meetings for all members.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Completed daily logs for management review.
- Increased customer service success rates by quickly resolving issues.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Volunteered to help with special projects of varying degrees of complexity.
- Proofread and edited documents for accuracy and grammar.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Trained and supervised employees on office policies and procedures.
Education
High School Diploma -
Connections Acadamy
Skills
Cleanliness and hygiene
Timeline
Overnight Associate
Walmart
05.2024 - Current
Assistant
Second Time Around Consignment
06.2012 - 06.2015
High School Diploma -
Connections Acadamy