Chloe Zanardi-Neal
Newington,CT
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
Program Operations Manager
Magnit Global (Formerly Workforce Logiq/Pro-Unlimited)
09.2021 - Current
- Assist with management of contingent labor program & staffing vendors for onboarding 1,000+ Contingent Workforce labor
- Led/mentor a team of 8 Client Service Reps, setting a gold standard for account management
- Formulated and maintained comprehensive SOPs, optimizing contingent workforce management and compliance
- Cultivated robust client relationships, ensuring client satisfaction.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Coached team members on productivity strategies to accomplish challenging goals.
- Identified program obstacles and communicated possible impacts to team.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Leveraged project management processes and tools to define and execute projects.
- Participated in vendor selection and management process for program initiatives.
Client Services Recruitment Manager
Magnit Global (Formerly Workforce Logiq/Pro-Unlimited)
07.2017 - 09.2021
- Orchestrated daily operations for sourcing and onboarding Contingent Workforce labor
- Acted as a strategic liaison between hiring managers and staffing agencies
- Conducted rigorous supplier performance analysis, enhancing service quality
- Collaborated on introducing innovative services, contributing to program expansion.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
Lead Senior Recruiter
Edge Technology Services
05.2016 - 05.2017
- Spearheaded end-to-end recruitment processes, fostering mutually beneficial partnerships
- Developed and maintained a robust talent pipeline for diverse client requirements
- Collaborated with hiring managers, providing strategic insights and solutions.
- Operated and maintained applicant tracking and candidate management systems.
- Followed up with notable applicants sourced via industry-specific pipelines, events, and job fairs.
Full Desk Recruiter
Kforce Professional Staffing
03.2014 - 01.2016
- Managed full-cycle recruitment processes, specializing in IT
- Acted as a primary point of contact for hiring managers
- Cultivated relationships, contributing to revenue growth.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
Account Representative/Recruiter
Westaff Staffing
01.2012 - 01.2014
- Initiated lead generation, achieving three permanent deals within the first year.
- Kept detailed records of customer interactions for optimal traceability.
- Negotiated contracts and agreements with clients to achieve favorable terms.
- Posted adverts with open job positions on various job boards and social media platforms.
- Identified potential prospects through referrals, cold calling, job websites and career fairs.
- Negotiated salaries with candidates and provided counter-offers to determine win-win solutions.
- Processed client payments and updated accounts.
Assistant Paralegal
The Hardman Law Group
05.2011 - 08.2011
- Gained hands-on experience in legal processes and documentation.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Edited and proofread legal documents to verify accuracy.
- Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
Education
High School Diploma -
Valley Regional High School
Deep River, CT06.2006
Some College (No Degree) - Business Administration And Management
Mitchell College
New London, CTSome College (No Degree) - Entrepreneurship
Central Connecticut State University
New Britain, CTParalegal Certification - Paralegal Studies
Branford Hall Career Institute
Branford, CTSkills
- Relationship Development
- Strategic Sourcing
- Supplier Performance Analysis
- Project Management
- HR Policies
- Customer Retention
- HRIS
- Organization
- Teamwork
- Onboarding
- Time Management
- Customer Experience
- Talent Management
- Policy Implementation
- Contract Management
- Strategic Planning
- Financial Management
Volunteer Sports
- Four Years Varsity Soccer- Valley Regional High, Nutmeg Soccer Team (State), D3 College Soccer, Mitchell College
- Secretary/Chairperson for Run for Chris Annual 5k
- Volunteered for Cross-Cultural Solutions in Cartago, Costa Rica (four months)
- Volunteer services in Morristown, NJ Soup Kitchen
- Toast Masters, Cromwell, CT 2019
- Pack Leaders Animal Rescue, CT Volunteer, Present
Timeline
Program Operations Manager
Magnit Global (Formerly Workforce Logiq/Pro-Unlimited)
09.2021 - Current
Client Services Recruitment Manager
Magnit Global (Formerly Workforce Logiq/Pro-Unlimited)
07.2017 - 09.2021
Lead Senior Recruiter
Edge Technology Services
05.2016 - 05.2017
Full Desk Recruiter
Kforce Professional Staffing
03.2014 - 01.2016
Account Representative/Recruiter
Westaff Staffing
01.2012 - 01.2014
Assistant Paralegal
The Hardman Law Group
05.2011 - 08.2011
High School Diploma -
Valley Regional High School
Some College (No Degree) - Business Administration And Management
Mitchell College
Some College (No Degree) - Entrepreneurship
Central Connecticut State University
Paralegal Certification - Paralegal Studies
Branford Hall Career Institute
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