Chloeann Jefferson
Honolulu,HI
Summary
Member Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.
Overview
5
5
years of professional experience
Work History
Senior Contact Center Representative
Aloha Pacific Federal Credit Union
10.2019 - Current
- Answer incoming calls and provide high level professionalism and knowledge of products and services to every member.
- Resolve member inquiries, questions, and concerns to consistently offer quality service and meet performance benchmarks for senior representatives.
- Open new accounts and book personal loans.
- Accurately perform teller transactions.
- Communicate effectively with other departments.
- Assist other team members with any questions regarding products and services.
- Adhere to company policies and consistently ensure quality standards are being met for members.
Barista Trainer
STARBUCKS COFFEE COMPANY
03.2018 - 10.2019
- Hosted coffee and tea tastings to showcase seasonal items and boost sales opportunities.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Explained proper sanitation procedures.
- Explained goals and expectations required of new employees.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Education
Some College (No Degree) - Psychology
Kapiolani Community College/University of HI Community Colleges
Honolulu, HISkills
- Problem-Solving Skills
- Providing Customer Support
- Microsoft Office
- Training New Team Members
Timeline
Senior Contact Center Representative
Aloha Pacific Federal Credit Union
10.2019 - Current
Barista Trainer
STARBUCKS COFFEE COMPANY
03.2018 - 10.2019
Some College (No Degree) - Psychology
Kapiolani Community College/University of HI Community Colleges