Chloe B. Christiansen
Giddings,TX
Summary
Motivated, charismatic, and outgoing individual with engaging personality and flexible approach with attention to detail. Dependable, reliable, and experienced in providing fast, high-quality customer service. Enthusiastic and hard working professional takes pride in providing excellent customer satisfaction and creating memorable dining experiences for restaurant patrons. Skilled in anticipating customer needs, addressing complaints and resolving issues in a timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Uses independent decision-making skills and sound judgment to positively impact company success and promote organizational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Asst. Manager/Cashier/Bartender/Food Runner/Grill
The Dugout Sports Grill
10.2019 - Current
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Coordinated with General Manager in different operational issues and promotional activities.
- Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
- Implemented safety protocols to maintain a secure work environment for employees.
- Developed strong relationships with suppliers, resulting in improved product quality and delivery times.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Monitored inventory and approved reorders of stock to secure necessary resources and meet customer demand.
- Stayed up-to-date with industry trends and best practices to improve skills and organizational operations.
- Communicated with customers to assess satisfaction with products and services received.
- Optimized inventory management by closely monitoring stock levels and placing timely orders.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Answered customers' questions, recommended items, and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Processed orders and sent to kitchen employees for preparation.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Apparel Sales Associate
Ya Ya Gurlz
10.2019 - Current
- Enhanced store reputation by maintaining a clean, organized, and visually appealing sales floor.
- Provided expert advice on sizing, fit, materials, and care instructions for various apparel items.
- Assisted in loss prevention efforts by adhering to policies and procedures while monitoring suspicious behavior on the sales floor.
- Demonstrated excellent customer service skills, addressing concerns promptly and professionally.
- Processed transactions accurately and efficiently, ensuring a smooth checkout experience for customers.
- Increased customer satisfaction by providing personalized assistance and product recommendations.
- Dressed and accessorized mannequins to highlight featured clothing and accessories.
- Handled returns and exchanges gracefully, maintaining positive rapport with customers despite any inconvenience experienced.
- Restocked shelves and organized displays in alignment with merchandising standards.
- Maintained organized store environment to foster pleasant shopping experiences.
- Cleaned, closed, and secured store at end of shift.
- Greeted customers, identified needs and provided product advice.
- Used point-of-sale systems to process payments and check inventory levels.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Managed efficient cash register operations.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Lab Manager
Water Utility Services
07.2023 - 12.2023
- Improved lab efficiency by implementing automated processes and equipment upgrades.
- Established and maintained quality control standards, contributing to accurate test results and reliable data collection.
- Streamlined workflow by designing efficient standard operating procedures for all laboratory tasks.
- Set and oversaw quality assurance guidelines for laboratory work.
- Enhanced laboratory safety protocols, resulting in reduced workplace accidents and injuries.
- Kept laboratory in compliance with applicable guidelines and laws.
- Kept equipment maintained, facility clean, and organized and inventory stocked to maximize performance.
- Managed operational documents and produced reports detailing activities.
- Managed a team of laboratory technicians, providing guidance, training, and performance evaluations for continuous improvement.
Cashier/Deli/Food Service Associate
Buc-ee's
03.2018 - 10.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Monitored food quality and freshness throughout day.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Processed customer payments and balanced cash drawers.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Expedited orders accurately and efficiently, resulting in positive customer feedback.
- Assisted in inventory management, ensuring adequate stock levels and minimizing waste.
- Collaborated with team members to deliver exceptional service during high-volume periods.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Used POS system to enter orders, process payments and issue receipts.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Built relationships with customers to encourage repeat business.
Education
No Degree - General Studies
Austin Community College
Austin, TXCosmetology - Personal Care Services
William Edge Institute
New Braunfels, TX01.2025
GED -
Giddings High School
Giddings, TX05.2017
Skills
- Training and Mentoring
- Employee Supervision
- Purchasing and Planning
- Scheduling Coordination
- Reliability and Punctuality
- Strong Multitasking
- Accurate Cash Handling
- Quick Decision Making
- Teamwork and Collaboration
- Strong Work Ethic
- Quick Learner
- Time Management
- Sanitation Standards
- Liquor, Beer, and Wine Knowledge
- Professional and Courteous
- Order Taking, Processing and Delivery
- Food Safety, Preparation, Compliance, Handling, and Accuracy
- Excellent Customer Relationship, Engagement, and Service Management
- High-Volume Dining
- Menu Memorization
- Beverage Preparation
- Tableside Etiquette
- High Energy and Stamina
- Adaptable and Flexible
- Inventory Management
- Exceptional Verbal and Written Communication
- Organization and Efficiency
- POS Systems
- Reservation Management
- Responsible and Trustworthy
- Dining Area Maintenance
Certification
*Texas Alcoholic Beverage Commission Seller Training Certification
* Food Handler Certification
Timeline
Lab Manager
Water Utility Services
07.2023 - 12.2023
Asst. Manager/Cashier/Bartender/Food Runner/Grill
The Dugout Sports Grill
10.2019 - Current
Apparel Sales Associate
Ya Ya Gurlz
10.2019 - Current
Cashier/Deli/Food Service Associate
Buc-ee's
03.2018 - 10.2019
No Degree - General Studies
Austin Community College
Cosmetology - Personal Care Services
William Edge Institute
GED -
Giddings High School
*Texas Alcoholic Beverage Commission Seller Training Certification
* Food Handler Certification
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