Chloe Johnson
Cañon City,CO
Summary
Proven leader in the hospitality and cleaning industry, with a track record of enhancing client satisfaction and operational efficiency at notable employers like My.Princeton Hot Springs Resort. Leveraged expertise in budgeting, operations management, and strategic marketing to grow Platinum Clean while I was in operation. Excels in fostering professional relationships and delivering high-quality service, showcasing exceptional organizational skills and attention to detail.
Overview
13
13
years of professional experience
Work History
Barrel Wrap and Sign Maker
Hadley’s Signs and Wraps
01.2024 - Current
- Applied vinyl to metal, foam board and plastic by hand and with use of laminating table.
- Prepared vinyl for application on substrates or flat socks with associated weeding, trimming and taping.
- Designed new sign graphics and layouts to match customer specifications.
- Adhered to safety regulations during all stages of sign production and installation, minimizing workplace accidents.
Hotel Housekeeper
Hampton Inn By Hilton
08.2024 - 09.2024
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
- Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.
- Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
- Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
- Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
- Checked guest rooms to identify damages or maintenance needs and reported to supervisor for prompt response.
- Promoted a safe working environment by following safety protocols and reporting any hazards or issues immediately.
- Ensured a high standard of cleanliness by adhering to hotel guidelines and using proper cleaning techniques.
- Used gloves and proper protective equipment to establish health and safety measures for guests and housekeeping staff.
- Collaborated with other housekeeping staff to maintain a positive work environment, resulting in improved efficiency.
- Promoted teamwork among fellow housekeepers through clear communication, shared responsibility, and mutual support during busy shifts or challenging situations.
- Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
- Consistently met or exceeded daily productivity goals while maintaining attention to detail in all cleaning tasks.
- Enhanced guest satisfaction by maintaining clean and orderly hotel rooms and common areas.
- Maintained an organized inventory of housekeeping supplies, ensuring adequate stock levels for daily operations and reducing unnecessary expenditures.
- Washed and folded towels and linens to properly stock guest rooms.
- Gathered dirty laundry in Number rooms to arrange for pickup to laundromat.
- Changed bed linens and collected soiled linens for cleaning.
Professional House Cleaner
Platinum Clean
08.2018 - 12.2022
- Enhanced client satisfaction by providing thorough and meticulous cleaning services catered to individual needs.
- Wiped walls, decoration, and appliances.
- Offered specialized deep-cleaning services that revitalized living spaces, increasing overall home comfort.
- Demonstrated punctuality and reliability by consistently arriving on time for scheduled appointments, instilling trust and confidence in clients.
- Fostered long-lasting professional relationships with clients, leading to repeat business and a positive reputation in the industry.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Provided flexible scheduling options for clients, ensuring timely completion of all tasks without compromising quality.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Assisted clients in maintaining orderliness in their homes by offering periodic organizational consultations.
- Increased client referrals by consistently exceeding expectations through attention to detail and professionalism.
- Managed inventory of cleaning supplies for optimal usage, reducing waste and saving costs.
- Maintained a high level of hygiene in clients'' homes by sanitizing surfaces and disinfecting high-touch areas.
- Boosted client retention rate with consistent delivery of high-quality cleaning services tailored to each household.
- Ensured cleanliness of exterior spaces such as patios and walkways through power washing and sweeping.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Changed bed linens and collected soiled linens for cleaning.
- Sorted, laundered and put away various laundry items.
- Returned emptied garbage receptacles to proper locations.
- Washed and put away kitchen dishes, utensils and glassware.
- Polished fixtures to achieve professional shine and appearance.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
Housekeeping
My.Princeton Hot Springs Resort
10.2014 - 09.2016
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
- Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Restaurant Hostess
My. Princeton Hot Springs Resort
05.2012 - 09.2013
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Communicated clearly with kitchen staff about guest needs and dietary restrictions, ensuring accurate orders were prepared as requested.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Backed up servers by checking on tables and retrieving items for guests.
Education
High School Diploma -
Buena Vista High School
Buena Vista, Colorado. 05.2012
Skills
I owned my own cleaning Company- Platinum Clean for 4 years Duties included…
1- Creating my own clientele
2- Cleaned commercial, residential, VRBO’s,
3- Construction Cleans
4- Budgeting and financing
5-managing operations such as- supplies, labor, insurances, conducting meet and greets with clientele discussing prices, working operations and hours, and scheduling
6-marketing my Business
7-bookkeeping, billing and making sure the customers are happy with the end clean result!
These are only to name a few,
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Hotel Housekeeper
Hampton Inn By Hilton
08.2024 - 09.2024
Barrel Wrap and Sign Maker
Hadley’s Signs and Wraps
01.2024 - Current
Professional House Cleaner
Platinum Clean
08.2018 - 12.2022
Housekeeping
My.Princeton Hot Springs Resort
10.2014 - 09.2016
Restaurant Hostess
My. Princeton Hot Springs Resort
05.2012 - 09.2013
High School Diploma -
Buena Vista High School
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