Customer Service Representative
Morley
Chloe M. Dehring
Saginaw,MI
Summary
Pursuing a rewarding position with the establishment and assisting in helping clients with my knowledge and increasing experience.
Work History
Associate Teacher
SISD HeadStart
Shift Leader
Zehnder’s of Frankenmuth Splash Village
Education
General Education Diploma -
Heritage High School
University Cty, MI08.2010
Associate - Arts And Entertainment Management
Delta Community College
University City, MI 09.2015
Skills
- APPLICABLE SKILLS:
- Upper intermediate speaking
- Word Processing at 55 WPM
- Microsoft Office Suite
- Microsoft Word
- Microsoft Excel
- Internet Proficiency, email, website navigation
- RELEVANT SKILLS & EXPERIENCE:
- Associate Teacher and PSA at HeadStart Early Childhood/Preschool Saginaw Intermediate
- School District
- Certified Nursing Aide during the pandemic Experienced with patients and other employees
- That help expand skills and traits for future positions
- Customer Service Skills that include managing computer work, answering and returning phone
- Calls, help with scheduling, collecting and counting money, which needs to be recorded on file
- Every shift
- Answering and transferring phone calls for clients and employees
- Currently pursuing a promotion as a Call Center Agent
- Microsoft PowerPoint
- Senior Leadership Support
- Report Transcription
- Staff Training
- Retail Sales Customer Service
- Sales Expertise
- Report Preparation
- Credit Card Payment Processing
- Lotus Notes
- Stocking and Replenishing
- Customer Relationship Management
- Critical Thinking
- Computer Proficiency
- Technical Support
- Retail Materials Management
- Recordkeeping Strengths
- Refund Processing
- Quality Assurance Controls
- Promotional Support
- Materials Transport
- Product Organization
- Multi-Line Phone Talent
- Document Control
- Medical Terminology Knowledge
- Brand Representation
- Plates Presentation
- Executive Management Support
- Customer Service
- Route Dispatch
- Data Evaluation
- Receiving Support
- Clerical Support
- Closing Sales
- Conflict Mediation
- Lead Generation
- Order Processing
- Multi-Line Telephone Operation
- Call Center Operations
- Product Promotion
- Process Optimization
- Call Triaging
- Stockroom Procedures
- POS Systems Expertise
Timeline
Customer Service Representative
Morley
Associate Teacher
SISD HeadStart
Shift Leader
Zehnder’s of Frankenmuth Splash Village
General Education Diploma -
Heritage High School
Associate - Arts And Entertainment Management
Delta Community College