Chloe Parros

• Consulted for a group of investors on a project basis for a newly acquired resort; Moama Murray River’s Edge Resort.
• Collaborated with residential sales team to increase brand awareness for the resort and enhance business development by building and maintaining relationships with surrounding key businesses in the area.
• Sponsored boat races and sporting events on the river to create marketing opportunities to increase qualified leads.
• Regularly updated and edited content for website and social media accounts.
• Conducted primary and secondary research to better understand community demographics, customer needs and behaviors.
• Maximized advertising efforts by developing content for media relations, corporate communications, and social media posts.
• Collected and analyzed data from variety of sources for top-level decision makers.
• Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Maintained visitor log for entering and leaving facility for security purposes.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Sorted, received, and distributed mail correspondence between departments and personnel.
• Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Maintained inventory, submitted purchase orders for supplies for the office and restocked low items in the break room to keep team members on-task and productive.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Maintained confidentiality of information regarding clients and company.
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
• Willingly took on additional tasks to assist department heads such as coding documents to efficiently manage client accounts.
• Assisted with the planning and organization of a corporate retreat to Hawaii including travel accomodations and determining itinerary to promote team-building, collaboration and department unity.
• Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
• Helped office staff prepare reports and presentations for internal or client-related use.
• Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
• Managed multiple tasks and met time-sensitive deadlines.
• Kept reception area clean and neat to give visitors positive first impression.

• Perfected the art of fine dining service through attention to detail, time management and positive guest interactions.
• Capitalized revenue potential by maximizing sales through up-selling without compromising the guest experience.
• Exceeded performance goals with consistently high sales, thorough product knowledge and an approachable and professional demeanor.
• Thrived both independently and collaboratively in a constantly changing work environment.
• Arranged and prepared tables for guests to offer memorable experiences and foster warm relationships to cultivate guest loyalty.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Helped guests with dietary restrictions, allergies and intolerances to obtain safe, delicious food by explaining menu items, suggesting appropriate alternatives and working closely with kitchen staff.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for guests and staff.
• Seated tables in timely manner by managing reservations and waitlists skillfully.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Assisted with bartending duties during high-volume shifts.
• Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Communicatively resolved customer complaints promptly and professionally using problem-solving skills to maintain a positive reputation

***Worked at Lone Tree location during May 2016-2017***

**Worked at Denver location June 2010-2011**