Chloe Wright
Punta Gorda
Summary
Detail-oriented and customer-focused professional with a strong background in hospitality, sales, and team collaboration. Adept at multitasking in fast-paced environments while ensuring top-tier customer satisfaction. Skilled in interactive communication, organization, and problem-solving, with a proven ability to enhance operations and exceed team goals. Tech-savvy and proficient in POS systems, CRM platforms, and digital communication tools. A dedicated team player with a positive attitude and a commitment to excellence in customer service.
Overview
10
10
years of professional experience
Work History
Server
Sunseeker Resort
11.2023 - Current
- Provide exceptional customer service in a high-end dining environment, ensuring guest satisfaction.
- Efficiently manage multiple tables while handling special requests and dietary needs.
- Utilize POS system to process transactions, manage orders, and handle billing inquiries.
- Follow health and safety protocols to maintain a clean and sanitary dining experience.
- Collaborate with kitchen staff to ensure timely and accurate food delivery.
Sales Key Holder
SoHa Living
08.2019 - 12.2019
- Assisted customers with product selection, delivering personalized shopping experiences.
- Processed transactions and managed store operations, including opening and closing procedures.
- Maintained CRM database, updating customer information for targeted sales strategies.
- Trained new employees on sales techniques and store policies.
- Monitored inventory and ensured shelves were fully stocked and visually appealing.
Sales Associate
Hollister Co
01.2016 - 01.2017
- Engaged with customers to provide product recommendations and enhance their shopping experience.
- Processed payments, balanced cash drawers, and performed store closing duties.
- Assisted with inventory management and loss prevention strategies.
- Represented the brand during promotions and in-store events.
Server
O'Charley's
08.2015 - 12.2015
- Delivered prompt and friendly service, ensuring an enjoyable dining experience.
- Managed customer orders efficiently and coordinated with the kitchen staff.
- Handled cash and credit transactions, maintaining accuracy in billing.
- Maintained cleanliness and organization of server stations to maximize efficiency.
Server
Spring House Grille
05.2015 - 08.2015
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Processed orders and sent to kitchen employees for preparation.
Education
Associate of Science - Business Administration
Southern New Hampshire University
Manchester, NH06.2021
Skills
- Customer Service & Sales Expertise
- Multitasking & Time Management
- Attention to Detail & Organization
- Interactive Communication
- Point of Sale (POS) & CRM Systems
- Team Collaboration & Leadership
- Problem-Solving & Adaptability
Timeline
Server
Sunseeker Resort
11.2023 - Current
Sales Key Holder
SoHa Living
08.2019 - 12.2019
Sales Associate
Hollister Co
01.2016 - 01.2017
Server
O'Charley's
08.2015 - 12.2015
Server
Spring House Grille
05.2015 - 08.2015
Associate of Science - Business Administration
Southern New Hampshire University
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