Channie Kpueh
Staten Island,NY
Summary
Passionate professional with over 8 years of experience delivering exceptional service in healthcare, focused on creating supportive environments and addressing diverse needs with care and efficiency. Skilled in clear communication, problem-solving, and managing complex tasks under pressure. Proficient in coordinating with teams, maintaining accurate records, and ensuring high standards of service. Eager to apply my expertise in client-focused care and administrative support to a customer service role, bringing adaptability, attention to detail, and a commitment to excellent customer experiences.
Overview
11
11
years of professional experience
Work History
Home Health Aide
Stella Orton Home Care
11.2016 - Current
- Communicate effectively via phone and email with clients, families, and healthcare professionals to coordinate appointments and resolve issues.
- Schedule and organize transportation and medical appointments, ensuring smooth and timely access to care.
- Document client progress and health metrics in detailed care plans and logs for effective communication and record-keeping.
- Manage multiple tasks daily, including care planning, health monitoring, and housekeeping, with strict attention to detail and timeliness.
- Deliver excellent customer service by fostering a supportive environment for clients and families, addressing concerns promptly, and ensuring satisfaction.
- Adapt to new tools and technologies to maintain accurate records and support team communication.
Caregiver
Private Duty
01.2014 - 03.2015
- Provided professional, empathetic communication and support to clients and their families, ensuring a safe and comfortable living environment.
- Coordinated schedules and household tasks, including grocery shopping and meal preparation, to meet client needs.
- Documented client care activities and reported changes to supervisors to ensure seamless care management.
- Demonstrated excellent organizational skills by managing daily tasks while maintaining attention to client preferences and requirements.
Education
High School Diploma -
Forestville Central HS
Forestville, NY06-2013
Skills
- Professional Communication (Phone and Email)
- Customer Service and Problem Solving
- Task Coordination and Scheduling
- Order and Document Processing
- Microsoft Office (Outlook, Excel, Word)
- Client Progress Documentation and Reporting
- Health Metric Monitoring and Record Keeping
- Team Collaboration and Support
Timeline
Home Health Aide
Stella Orton Home Care
11.2016 - Current
Caregiver
Private Duty
01.2014 - 03.2015
High School Diploma -
Forestville Central HS
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