Summary
Overview
Work History
Education
Skills
Timeline
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Channie Kpueh

Staten Island,NY

Summary

Passionate professional with over 8 years of experience delivering exceptional service in healthcare, focused on creating supportive environments and addressing diverse needs with care and efficiency. Skilled in clear communication, problem-solving, and managing complex tasks under pressure. Proficient in coordinating with teams, maintaining accurate records, and ensuring high standards of service. Eager to apply my expertise in client-focused care and administrative support to a customer service role, bringing adaptability, attention to detail, and a commitment to excellent customer experiences.

Overview

9
9
years of professional experience

Work History

Home Health Aide

Stella Orton Home Care
11.2016 - Current
  • Communicate effectively via phone and email with clients, families, and healthcare professionals to coordinate appointments and resolve issues.
  • Schedule and organize transportation and medical appointments, ensuring smooth and timely access to care.
  • Document client progress and health metrics in detailed care plans and logs for effective communication and record-keeping.
  • Manage multiple tasks daily, including care planning, health monitoring, and housekeeping, with strict attention to detail and timeliness.
  • Deliver excellent customer service by fostering a supportive environment for clients and families, addressing concerns promptly, and ensuring satisfaction.
  • Adapt to new tools and technologies to maintain accurate records and support team communication.

Caregiver

Brookdale Lakeview Crossings
03.2022 - 02.2023
  • provide direct care to residents, recognize individual needs, encourage independence and treat each senior with respect and dignity.
  • assist residents with activities of daily living, including bathing, dressing, grooming and other personal care needs, as well as help residents with vacuuming, dusting, sweeping, mopping and dishes.
  • Engage residents in meaningful conversations and provide attentive care.

Caregiver

The Waters Senior Living
12.2021 - 03.2022
  • Assist residents with dining
  • Provides wheelchair and walking escorts
  • Provides toileting and light incontinence care assistance
  • Performs light upkeep of resident rooms
  • Answers resident call signals
  • Communicates any concerns regarding resident care, treatment, or changes in behavior to the appropriate person.

Education

High School Diploma -

Forestville Central HS
Forestville, NY
06-2013

Skills

  • Professional Communication (Phone and Email)
  • Customer Service and Problem Solving
  • Task Coordination and Scheduling
  • Order and Document Processing
  • Microsoft Office (Outlook, Excel, Word)
  • Client Progress Documentation and Reporting
  • Health Metric Monitoring and Record Keeping
  • Team Collaboration and Support

Timeline

Caregiver

Brookdale Lakeview Crossings
03.2022 - 02.2023

Caregiver

The Waters Senior Living
12.2021 - 03.2022

Home Health Aide

Stella Orton Home Care
11.2016 - Current

High School Diploma -

Forestville Central HS

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Channie Kpueh