Claudia Norman

* Plan, organize and direct the activities of the entire Housekeeping Unit.

* Participate in developing standard operating procedures for the Housekeeping Unit.

* Administer the expenditure of funds from the approved budget for Housekeeping.

* Responsible for the selection, purchasing and issuance and control/inventory of materials, supplies and equipment.

* Preparation and submission of payroll related documents for staff in the department, including training of staff using payroll software

* Promote and emphasize safety measures to the entire housekeeping unit

* Develop, maintain and implement a Quality Assurance Program for the Housekeeping Unit.

* Enforce all applicable federal, state, local and national organization standards to maintain a clean environment for patients, visitors and staff. Some of these standards are licensure standards, Medicare certification standards, Joint Commission on Accreditation of Healthcare Organization standards, Occupational Safety and Health (OSHA) standards and sanitation and vector control requirements.

* Conduct quality assurance inspections of the physical environment

* Take immediate action or ensure actions are taken to correct defects/deficiencies noted during inspections.

* To establish and maintain sanitary and service standards inspect in-progress and completed work assignments for quality and adequacy of work performance.

* Recruit and interview applicants for hiring and recommend termination of staff

* Resolve disagreements between employees in the program with employees in other Programs/Units/Sections and supports actions relating to collective bargaining issues including meetings with union representatives.

* Complete the work performance appraisal for each direct subordinate in accordance with the guidelines for the Employee Performance Appraisal System

* Review job performance appraisals prepared by subordinate supervisors

* Meet with subordinate housekeeping unit supervisors on a regular basis to share information to ensure that they are kept appraised of current information.

* Prepare various attendance reports and submit them to Human Resources and payroll office. Review and make decisions regarding Leave Requests.

* Determine staffing needs and arrange for emergency work schedules to ensure that requirements of the hospital are met.

Complete and arrange for staff’s completion of annual mandatory training that includes but is not limited to Conflict Prevention, Management and Resolution (CPMR), Infection Control, Fire/Safety and Patient’s Rights and Safety.

Assistant to the Director of the Instrumentation Training Analysis and Computer Simulations Support (ITACSS) section in support of project management.

* Maintained the ITACSS Director’s daily calendar, made appointments and arranged meetings, based on a personal knowledge of the Director’s schedule and current issues

* Obtained accurate background information on subject matters and presented information to the Director prior to scheduling phone calls, visitors and meetings

* Sole administrative professional in an office of 29 personnel

* Provided administrative support to the Joint Pacific Multinational Readiness Capability (JPMRC) Operations Group in the conduct of Army, Joint, Multinational, and Bi-Lateral exercise preparation and execution

* In-depth familiarity with JPMRC ITACCS equipment and procedures.

* Participated in the production of photographic brochures, displays and documents for business Symposiums and Expositions such as Land Power in the Pacific (LANPAC).

* Supported staff and analysts during local and remote exercises with data entry, distribution of equipment, exercise set-up, and After Action Review (AAR) compilation

* Supported Combat Camera team with still photography and videos in remote field and off-post locations, and during visits from foreign dignitaries and joint military training partners and for special events such as Retirement Ceremonies and Change of Command

* other duties included, but were not limited to, the following:

- budget assistance,

- personnel and training records maintenance,

- DTS administrator, arranged travel through Defense Travel System (DTS) for 9 civilians in office and maintained contact with travelers,

- assisted in developing communications materials, and

- supported events, to include traveling to remote locations and providing solutions to real-time problems, whether operational, logistical, or administrative in nature

2005-2015

Legal Secretary (Probate), billing clerk, bookkeeper

1. Banks, Garcia & Janis, Attorneys (www.bankslaw.net) (formerly known as Banks & Strathman)

* Researched, drafted, edited and typed legal documents, judicial council forms, pleadings, and correspondence

* Maintained all probate files and related correspondence,

* Filed all relevant documentation within court-set deadlines,

* Answered incoming calls and responded to all questions from clients regarding probate procedures and status of cases,

* Reviewed, updated, and processed clients’ monthly billing statements using the billing program Timeslips,

* Maintained and reconciled firm bank accounts, funds transfer and deposit, accounts payable, and accounts receivable

Administrative assistant

2. Marsha Meek Banks, Certified Public Accountant

* Typed all office documents and correspondence,

* Maintained company files, records, appointment calendar,

* Placed calls requested by CPA, responded to incoming calls from clients, researched and gathered information online,

* Scheduled client appointments, arranged meetings, assembled and forwarded tax returns to authorities in a timely manner,

* As part of office charitable efforts, inventoried all property of the local Historical Society.

2001-2005

Receptionist

* Assisted clients and visitors, answered multi-line phones, sent and received faxes, maintained files and billing records,

* Online research (people and asset search) using LexisNexis,

* Reviewed, updated, and processed clients’ monthly billing statements using Timeslips billing program ,

* Managed conference rooms schedules