Chohee Garcia
San Diego,CA
Summary
Dedicated Customer Service professional with 8 years of financial institution experience. Working knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Active listening and analytical problem-solving skills to retain customer satisfaction and delivers high level of service in every interaction.
Overview
8
8
years of professional experience
Work History
Loan Specialist
California Bank & Trust
04.2022 - Current
- Collaborate with Relationship Managers and Credit Analysts to gather information on new and existing projects
- Collect credit and varied documents from customers and third parties required to support the decision of loan approvals
- Work with various departments to close complex deals and projects in a timely manner
- Verify completeness of files and loan applications with all necessary documents and signatures required
- Research and resolve lending inquiries and issues
- Provide administrative and operational support for one or more loan areas
CSA Lead II
California Bank & Trust
01.2019 - 04.2022
- Identify lending and sales opportunities for mortgage lending, new accounts and cross- selling opportunities
- Maintain knowledge of current bank products and services including retail and commercial accounts, credit cards, residential mortgage products and commercial credit
- Assisted the Branch Service Manager with staff training and mentoring to ensure exceptional customer service at all times
- Conducted weekly and quarterly team meetings to communicate changes in operation and introduce new banking products and services
- Perform daily operational functions: Vault/ATM balancing, large wires, money movements audit bank and client documents and assist management team in daily branch reports
- Daily communications with clients via emails and calls to assist with their banking and maintenance needs
- Accompany Branch Manager in meetings with potential clients to introduce retail/ commercial banking products and become their main point of contact
- Review and analyze high net worth clients’ accounts each quarter to ensure they are placed in appropriate account tiers and interest rates.
Relationship Banker
Bank Of America
09.2015 - 01.2019
- Quickly build rapport with potential and existing clients; accurately analyzing their needs for new sales opportunities by opening new accounts including business and consumer checking, savings and lines of credit to achieve sales goals
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Review new account/client documents for accuracy and bank compliance
- Process teller transactions for bank clients including small/large deposits, cashing checks, accepting loan payments, handling night deposits, and balancing cash drawers
- Balance and replenish Automated teller machines(ATMs) and ATAs.
- 1 year teller experience
Education
Diploma -
Mission Bay High School
2012
Skills
- Excellent written and verbal communication skills
- Superior time management
- Dedicated customer service skills
- Organized and able to prioritize tasks to meet deadlines
- Experienced mentor while developing and coaching associates to achieve company sales objectives
- Strong business acumen
Timeline
Loan Specialist
California Bank & Trust
04.2022 - Current
CSA Lead II
California Bank & Trust
01.2019 - 04.2022
Relationship Banker
Bank Of America
09.2015 - 01.2019
Diploma -
Mission Bay High School
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