Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Choise Whitley

Riverside,CA

Summary

Driven professional with a proven track record of enhancing customer satisfaction and streamlining operations at Hanesbrands. Skilled in problem-solving and effective communication, adept at fostering client relationships and implementing targeted strategies for business growth. Demonstrates exceptional organizational skills and professionalism, contributing to continuous improvement and team collaboration.

Overview

7
7
years of professional experience

Work History

Driver

Uber
01.2024 - Current
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.

CXC Customer Service Administrator

Hanesbrands
10.2021 - 12.2023
  • Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
  • Updated customer service database with new information, address changes and contact details.
  • Coordinated product shipments.
  • Implemented effective conflict resolution strategies to de-escalate tense situations between customers and staff while maintaining professionalism.

Assistant Manager

Dollar General Store
01.2018 - 07.2021
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Education

Associate Of Applied Business - Business Management

University of Phoenix
Tempe, AZ
10.2022

Skills

  • Problem-Solving
  • Punctual and Reliable
  • Relationship Building
  • Language Fluency
  • Effective Communication
  • Organizational Skills
  • Attention to Detail
  • Active Listening
  • Team Collaboration
  • Analytical Thinking
  • Professionalism
  • Time management abilities

Timeline

Driver

Uber
01.2024 - Current

CXC Customer Service Administrator

Hanesbrands
10.2021 - 12.2023

Assistant Manager

Dollar General Store
01.2018 - 07.2021

Associate Of Applied Business - Business Management

University of Phoenix

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Choise Whitley