Chok Soon Chan
Austin,TX
Summary
Semiconductor quality leader with proven track record in improving reliability for data center hardware. Achieved a 3x reduction in defects per million parts (DPPM) across key customers and spearheaded new product introduction (NPI) quality initiatives, resulting in multiple excellence awards. Holds certifications as a Project Management Professional (PMP) and VDA 6.3 auditor.
Overview
18
18
years of professional experience
Work History
Senior Member of Technical Staff
AMD
Austin, USA
07.2023 - Current
- Managed quality performance for major data center customers using AMD Instinct GPU accelerators, achieving on-time parts replacement targets.
- Achieved 3x reduction in DPPM trend across customer data centers and ODM partners, resolving NPI systematic issues.
- Led RMA investigations and failure analyses to drive root-cause closure on critical issues.
- Secured production release approvals through effective issue resolution, resulting in 8 AMD Spotlight Awards.
Senior Supplier Quality Manager
Continental Automotive
New Braunfels, USA
01.2022 - 07.2023
- Achieved 10% reduction in DPPM through structured continuous improvement initiatives.
- Managed quality KPIs and mitigated supply risks for major automotive electronics supplier, enhancing overall supplier reliability.
- Closed multiple 8D investigations and managed PCNs using ZVEI matrix to resolve supplier issues effectively.
- Conducted VDA 6.3 supplier audits to ensure compliance and enhance supplier performance.
Customer Quality & Reliability Senior Engineer
Samsung Austin Semiconductor
Austin, USA
12.2017 - 01.2022
- Resolved critical customer technical issue, securing product qualification and earning president’s award in 2019.
- Achieved 96% score on automotive customer audit, receiving director award for excellence.
- Led NPI qualification projects, closing audit findings ahead of aggressive turnaround targets.
Applications Technology Manager
Siltronic Corporation
Singapore
09.2008 - 10.2017
- Expanded qualified market share to 80% through product qualifications at key customers, enhancing competitive positioning.
- Directed 1x-nm DRAM overlay study, contributing to a 3% cost reduction target.
- Led ISO 9001/IATF 16949 certification audits for various customers, ensuring compliance and quality standards.
- Promoted to manager in 2015, overseeing a team of four engineers.
Education
Master of Science - Electrical Engineering (Microelectronics)
National University of Singapore
Singapore01-2007
Bachelor of Engineering (Hons.) - Electrical Engineering
National University of Singapore
Singapore01-2002
Skills
- Failure analysis
- Quality assurance
- Supplier audits
- Continuous improvement
- Customer relationship management
- Root cause analysis
- Project management
Timeline
Senior Member of Technical Staff
AMD
07.2023 - Current
Senior Supplier Quality Manager
Continental Automotive
01.2022 - 07.2023
Customer Quality & Reliability Senior Engineer
Samsung Austin Semiconductor
12.2017 - 01.2022
Applications Technology Manager
Siltronic Corporation
09.2008 - 10.2017
Master of Science - Electrical Engineering (Microelectronics)
National University of Singapore
Bachelor of Engineering (Hons.) - Electrical Engineering
National University of Singapore