Chomki Rego
Crandall,TX
Summary
Dynamic Customer Service Officer with proven expertise at Sholpur Christian Credit Union, enhancing customer satisfaction through effective conflict resolution and financial product knowledge. Achieved improved first-contact resolution rates while managing high-volume inquiries. Skilled in loan processing and record keeping, consistently delivering exceptional service and fostering positive member relations.
Customer service professional with proven track record in delivering exceptional support and solutions. Strong focus on team collaboration, adaptability, and achieving results. Skilled in conflict resolution, communication, and customer relationship management. Known for reliability and flexibility in meeting changing needs.
Overview
6
6
years of professional experience
Work History
Customer Service Coordinator
Aadvanced Driving School
Frisco, TX
10.2023 - 02.2025
- Coordinated customer service operations to enhance client satisfaction and streamline communication.
- Developed training materials for new staff, promoting consistent service delivery and operational efficiency.
- Managed scheduling of customer service representatives, ensuring adequate coverage during peak times.
- Resolved escalated customer issues by implementing effective problem-solving strategies and maintaining positive relationships.
- Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
- Coordinated logistics for customer orders.
- Explained charges, fees, terms of sales, and service agreements to over 45 - 55 customers daily.
- Setup schedule for the driving lessons, Road test, class room study's for learners permit and collect payments over the phone via credit card or zelle.
Customer Service Officer
Sholpur Christian Credit Union
Munshigunj-Dhaka , Bangladesh
02.2019 - 06.2023
- Resolved customer inquiries efficiently through phone and email communication.
- Help new customers with new account creation and cash deposit's.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Processed loan applications and account transactions with accuracy.
- Assisted in training new staff on customer service protocols and systems.
- Developed knowledge of financial products to provide tailored recommendations.
- Responded proactively and positively to rapid change.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed conflict resolution effectively, maintaining positive member relations.
- Collaborated with team members to streamline workflow and improve response times.
- Improved first-contact resolution rate by efficiently handling customer queries during initial interactions also cash handling.
- Managed timely and effective replacement of damaged or missing check books and balance sheets..
Education
GED -
Lalmatia Mohila College
Dhaka, Bangladesh03-2017
Skills
- Customer relationship management
- Conflict resolution
- Account management
- Financial product knowledge
- Loan processing
- Record keeping
- Cash handling
- Inventory management
- Workflow optimization
- Service level adherence
- Data accuracy
- Customer satisfaction enhancement
Languages
English
Limited Working
Hindi
Native or Bilingual
Bengali
Native or Bilingual
Timeline
Customer Service Coordinator
Aadvanced Driving School
10.2023 - 02.2025
Customer Service Officer
Sholpur Christian Credit Union
02.2019 - 06.2023
GED -
Lalmatia Mohila College