Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chona Demus

9204C General Brown Loop Fort Drum,NY

Summary

An enthusiastic, motivated, and passionate individual about customer service. A team player that works well both independently and as a team to achieve goals. Is a skilled communicator and problem solver, committed to creating positive customer experiences.

Overview

18
18
years of professional experience

Work History

Teller

Commissary Store
08.2023 - Current
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Maintained friendly and professional customer interactions.

Nursing Assistant

Robley Rex VA Medical Center
12.2019 - 05.2021
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
  • Documented care actions by completing records and logs in medical software system.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Transported patients between rooms and appointments or testing locations.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.

Certified Nursing Assistant/Physical Therapy Technician

Providence Care
10.2017 - 11.2019
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Transported patients between rooms and appointments or testing locations.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.

Certified Nursing Assistant

West Minster
02.2017 - 08.2017
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Home Health Aide

Son Bless
06.2016 - 01.2017
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Provided mobility assistance such as walking and regular exercising.
  • Assisted disabled clients to support independence and well-being.
  • Followed nutritional plans to prepare optimal meals.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Developed individual care plans for clients based on specific needs.
  • Communicated regularly with clients' families to provide updates on health and wellbeing.

Cashier/Customer Service Associate

Popeye's Chicken
10.2014 - 05.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Tallied cash drawer at beginning and end of each work shift.
  • Performed cash, card and check transactions to complete customer purchases.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Processed refunds and exchanges in accordance with company policy.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Stocked, tagged and displayed merchandise as required.
  • Addressed customer needs and made product recommendations to increase sales.
  • Set up new sales displays each week with fresh merchandise.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Lifted up to 50 pounds at once and used forklift to move heavier loads.

Caregiver/QMAP

Winslow Court Retirement Home Colorado Springs, Co
01.2013 - 04.2013
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted patients with self-administered medications.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.

Customer Service Representative

CenturyLink
04.2006 - 05.2007
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Investigated and resolved customer inquiries and complaints quickly.

Education

High School Diploma -

Cesar Chavez High School
Laveen, AZ
05.2008

Skills

  • Customer Service
  • Activities of Daily Living (ADL) Support
  • Output Monitoring and Reporting
  • Retail Sales Customer Service
  • Bilingual (Tagalaog)
  • Personal and professional integrity

Timeline

Teller

Commissary Store
08.2023 - Current

Nursing Assistant

Robley Rex VA Medical Center
12.2019 - 05.2021

Certified Nursing Assistant/Physical Therapy Technician

Providence Care
10.2017 - 11.2019

Certified Nursing Assistant

West Minster
02.2017 - 08.2017

Home Health Aide

Son Bless
06.2016 - 01.2017

Cashier/Customer Service Associate

Popeye's Chicken
10.2014 - 05.2016

Caregiver/QMAP

Winslow Court Retirement Home Colorado Springs, Co
01.2013 - 04.2013

Customer Service Representative

CenturyLink
04.2006 - 05.2007

High School Diploma -

Cesar Chavez High School

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Chona Demus