Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Awards Recognition
Seminars
TRAINING EXPERIENCE
Generic
Chona Monday

Chona Monday

Carlsbad,NM

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

16
16
years of professional experience

Work History

Business Development Officer

Man Medical pharma and diagnostics Inc. (MEDTEK)
07.2020 - 04.2023
  • Managed approximately 20 incoming calls, emails and orders from existing customers.
  • Developed key client relationships through effective communication and negotiation strategies.
  • Achieved sales targets consistently through proactive prospecting efforts and diligent follow-up on leads.
  • Developed strategic partnerships to enhance market presence and drive revenue growth.
  • Conducted market analysis to identify new business opportunities and client needs.
  • Fostered relationships with key stakeholders to support long-term business objectives.
  • Created tailored proposals that addressed client challenges and positioned solutions effectively.
  • Conducted market research to identify emerging trends and adjust business strategies accordingly.
  • Negotiated mutually beneficial contracts with suppliers/vendors that contributed to cost reduction initiatives.

Medical Representative

Metro Pharma Philippines Inc.
06.2018 - 05.2020
  • Developed and maintained relationships with healthcare professionals to promote product knowledge.
  • 20 doctors per day and 5 pharmacy technicians call.
  • Conducted product presentations and training sessions for medical staff on pharmaceutical benefits.
  • Monitored competitor activities and provided feedback to improve sales tactics and approaches.
  • Managed inventory levels, ensuring availability of products while minimizing waste.
  • Exceeded assigned sales quotas consistently through diligent follow-up on leads, targeted prospecting, and strategic account planning.
  • Maintained accurate records of all sales activities using CRM software, enabling data-driven decision-making processes for future campaigns.
  • Developed strong working relationships with pharmacy staff, ensuring smooth order processing and timely delivery of medications to patients.
  • Analyzed prescribing patterns among target audience members for more personalized follow-up communications that resonated on an individual level.
  • Demonstrated expertise in product knowledge through continuous training sessions, webinars, and self-directed learning initiatives.

Sales Executive

Airprosystems Inc.
05.2016 - 01.2018
  • Developed and maintained strong relationships with clients to enhance customer satisfaction.
  • Managed 30 incoming calls, emails and irate customers.
  • Executed strategic sales initiatives to achieve quarterly revenue targets consistently.
  • Analyzed market trends to identify new business opportunities and tailor sales strategies.
  • Led cross-functional teams in the delivery of customized solutions for clients, improving service efficiency.
  • Collaborated with marketing teams to design promotional materials that effectively communicated product benefits.
  • Conducted comprehensive product presentations and demonstrations to prospective clients, enhancing engagement levels.
  • Implemented feedback mechanisms to gather client insights, driving continuous improvement in service offerings.
  • Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
  • Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
  • Implemented CRM system for better customer tracking, leading to improved follow-up processes and higher conversion rates.

Beauty Sales Consultant

Procter & Gamble Co
01.2007 - 10.2008
  • Delivered personalized beauty consultations, enhancing client satisfaction and loyalty.
  • Educated clients on product benefits, driving informed purchasing decisions.
  • Managed inventory levels, ensuring optimal stock availability for customer needs.
  • Trained new team members on sales techniques and product knowledge.

Education

Bachelor of Science - Office Administration

Interface Computer College
Davao City, Philippines
01.2016

Bachelor of Science - Tourism

Philippine Women’s College
Manila Philippines
01.2006

High School Diploma -

Maryknoll High School of Lambajon
Lambajon Baganga Davao Orinetal, Philippines
01.2004

High School Diploma -

Our Lady of Fatima School
Baganga, Davao Oriental Philippines
01.2000

Skills

  • Positive attitude
  • Relationship building
  • Business Management
  • Problem-solving
  • Staff and Customer Relations
  • Sales presentations
  • Scheduling meetings
  • Data collection
  • Market analysis
  • Collaborative teamwork
  • Goal-oriented mindset
  • Client relationship management
  • Sales data analysis
  • Strategic sales planning
  • Territory growth
  • Analytical thinking
  • Sales reporting
  • Document management
  • Product demonstrations
  • Contract negotiation
  • Client education
  • Promotions planning
  • Work prioritization
  • B2B sales management
  • Salesforce CRM
  • Prospecting and cold calling
  • Customer communication
  • Product and service knowledge
  • Product promotions
  • Planning and coordination
  • Pharmaceutical sales

LANGUAGES

Filipino Mother Tongue, Kamayo Language
English Good reading, writing and speaking

Timeline

Business Development Officer

Man Medical pharma and diagnostics Inc. (MEDTEK)
07.2020 - 04.2023

Medical Representative

Metro Pharma Philippines Inc.
06.2018 - 05.2020

Sales Executive

Airprosystems Inc.
05.2016 - 01.2018

Beauty Sales Consultant

Procter & Gamble Co
01.2007 - 10.2008

Bachelor of Science - Office Administration

Interface Computer College

Bachelor of Science - Tourism

Philippine Women’s College

High School Diploma -

Maryknoll High School of Lambajon

High School Diploma -

Our Lady of Fatima School

Awards Recognition

First Honor In Dapnan Elementary School, Athlete and Dancer of the Year, Best in Science, Best in English, Leadership Award, With honors in High School 1st year, 2nd year and 3rd year, Leadership Award 4th year, Loyalty Award 4th year, Dart Competition 1st place in College, Badminton Tournament Champion in College, Typing competition 1st placer, Loyalty Award 2016 in Interface Computer College, Bookkeeping NCIII passer

Seminars

  • Interface Computer College Palma Gil Street, Davao City
  • Earthquake Drill April 13, 2013
  • Bomb Identification Seminar June 5, 2013
  • English Proficiency Seminar September 4, 2013
  • NCCC Mall Compound Davao City
  • Coca Cola Mobile Merchandising School Customer Orientation Program August 14, 2009

TRAINING EXPERIENCE

  • City Treasurer’s Office
  • City Hall Davao City
  • Position Encoder and filing in charge

Similar Profiles

CREATE PROFILE