Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chona Nunez

Detroit,MI

Summary

Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience

Work History

Resolving Analyst

UnitedHealth Group
01.2022 - 07.2023

Examine, assess, and document business operations and procedures to ensure data integrity, data security and process optimization. Investigate, recover, and resolve all types of claims as well as recovery and resolution for all health plans ( Medicare, Veterans, government entities, contractual agreements statewide etc.) Investigate and pursue recoveries and payables on subrogation claims and file management.

Appeals and Grievances Coordinator

UnitedHealth Group
10.2015 - 12.2021

Provide expertise or prior authorization support by reviewing, investigating, resolving all types or member, provider, third party vendor concerns pertinent to appeals and grievances with Physicians and Pharmacy daily. Collaborate with medical professionals to resolve insurance claims for Medicare/Retirement, government entities, contractual agreements. Examine claims, records and procedures to grant approval for coverage or prior authorization. Maintain confidential records on patient treatments and diagnosis to alleviate possible data breaches. Resolve verbal and written claims, medical pre/post-service, Part D, urgent, legal representatives from both providers and members.

Billing Specialist

Decton Inc. Staffing
11.2014 - 02.2015

Researched and resolved billing discrepancies to enable accurate billing. Assisted with billing inquiries and provided timely responses to enhance customer satisfaction. Monitored customer accounts to identify and rectify billing issues. Provided excellent customer service, developing and maintaining client relationships.

Legal Assistant

Lanzone Morgan LLP
01.2014 - 10.2014

Organized documents to manage paper and electronic filing systems of clients. Filed court documents and legal pleadings with court clerk on behalf of attorneys. Prepared and drafted correspondence and legal forms to maintain smooth communications. Managed accounts and client records of clients, observing confidentiality, and extreme discretion.

Store Manager

Nature Nook Floral Center
09.2011 - 01.2014

Managed inventory control, cash control, and store opening and closing procedures. Managed store employees successfully in fast-paced environment through proactive communication and positive feedback. Completed point of sale opening and closing procedures. Rotated merchandise and displays to feature new products and promotions.

Project Coordinator

BlueCross BlueShield Of Michigan
07.2011 - 09.2011

Kept projects on schedule for the GlidePath program at the testing phase by managing deadlines and adjusting workflows. Administrative support/project management from start to finish liaised between departments to facilitate communication and keep appropriate parties updated on project developments. Managed competing demands and professionally adapted to frequent change, delays and unexpected events.

Document Specialist/Legal Assistant

Hall Render Killian Health & Lyman
09.2008 - 12.2010

Maintained organized and efficient document flows by using excellent planning and multitasking skills. Prepared digital files, physical documents and work requests in compliance with company guidelines. Managed file archival and information retrievals. Transmitted documents, organized revisions and tracked changes.

Education

No Degree - Accounting

University of Liberia
Monrovia, Liberia
01.1984

Skills

Word, Excel, Access, Powerpoint, Outlook, as400, reflections, RX claims, Sharepointe, CMS,

Timeline

Resolving Analyst

UnitedHealth Group
01.2022 - 07.2023

Appeals and Grievances Coordinator

UnitedHealth Group
10.2015 - 12.2021

Billing Specialist

Decton Inc. Staffing
11.2014 - 02.2015

Legal Assistant

Lanzone Morgan LLP
01.2014 - 10.2014

Store Manager

Nature Nook Floral Center
09.2011 - 01.2014

Project Coordinator

BlueCross BlueShield Of Michigan
07.2011 - 09.2011

Document Specialist/Legal Assistant

Hall Render Killian Health & Lyman
09.2008 - 12.2010

No Degree - Accounting

University of Liberia
Chona Nunez