Chonabeth (Jane) Ozaeta
Virginia Beach,VA
Summary
Seeking to leverage expertise in human resources, benefits administration, and compliance within a benefits role to contribute to a forward-thinking organization. Committed to driving innovation, enhancing customer satisfaction, and optimizing processes in a challenging and growth-oriented environment.
Accomplished professional with 26 years of experience in multiple sectors, including banking, insurance, logistics, and government contracting. Possess exceptional leadership qualities and teamwork, skilled problem-solver, and a strong ability to enhance operational efficiencies. Proficient in leave administration, benefits coordination, and regulatory compliance.
Overview
27
27
years of professional experience
Work History
LOA Benefits Administrator
Alutiiq LLC
Chesapeake, VA
01.2019 - Current
- Comprehensive Leave Management: Manage all aspects of leave of absence programs, including federal/state leave programs, corporate programs, and union-negotiated benefits
- Third-Party Resource Utilization and ADA Administration: Utilize third-party resources for absence management and administer ADA accommodations
- Relationship Management: Serve as the primary contact for leave of absence (LOA), overseeing and maintaining strong relationships with vendors, employees, and employers
- Training and Policy Communication: Develop and implement training and communication regarding leave policies and procedures
- Additional Responsibilities: Wellness Incentive Program Oversight: Oversee the in-house wellness incentive program, including award distribution and accounting
- Ensure proper controls for gift card inventory
- Group Benefit Plan Assistance: Assist in the administration of group benefit plans, focusing on regular communication and education to ensure employee understanding and compliance with benefit offerings
- General Department Support: Perform various additional duties as needed or directed, adapting to departmental requirements and supporting overall team objectives.
Senior Benefits Representative
DB Schenker
Chesapeake, VA
01.2015 - Current
- Expert Consultation: Serve as the subject matter expert on leave and disability claims, providing insights and guidance on complex cases
- Benefits Management: Manage benefits enrollment and administration for over 8,900 employees, ensuring compliance with federal and state-specific regulations
- Claims Resolution: Coordinate the resolution of claims issues, enhancing employee satisfaction and administrative efficiency
- Policy Guidance and Reporting: Consult with employees on policy applications, generate detailed reports, and manage communications with vendor partners
- Collaborative Administration: Work closely with employees, TPAs, management teams, and HR staff to streamline the leave administration process.
Human Resources Supervisor
JCP
Chesapeake, VA
01.2012 - 01.2014
- HR Operations Leadership: Led HR operations for 110-115 associates and 12-14 management staff; managed payroll, schedules, training, and development
- Strategic Management: Developed sales strategies, controlled inventory, and addressed escalated customer service issues.
Department Supervisor
Home Depot
Virginia Beach, VA
01.2010 - 01.2013
- Sales and Inventory Management: Managed customer files, developed sales plans, and supervised inventory management
- Associate Training and Development: Trained and developed associates, managed vendor relationships, and ensured customer service excellence.
Cashier
Home Depot
Virginia Beach, VA
01.2009 - 01.2010
- Transaction Management: Managed transactions, processed sales and returns, and maintained high customer satisfaction levels.
Banking Relations Specialist
Wachovia
Norfolk, VA
01.2007 - 01.2008
- Customer Account Management: Managed customer accounts, cross-sold products, and resolved customer issues.
Policy Service Representative
USAA
Norfolk, VA
01.2002 - 01.2006
- Policy Service and Compliance: Serviced insurance policies, managed member complaints, and maintained state licensing requirements.
Operations Analyst
Bank of America
Norfolk, VA
01.1998 - 01.2002
- Government Interface Management: Managed interface files for government agencies and led project management assignments
- Meeting Facilitation: Organized and facilitated meetings to ensure stakeholder alignment and project progression.
Skills
- HR Benefits Administration
- Financial Oversight
- Project Leadership
- Technical Skills
- Customer and Client Relations
- Effective communication abilities
- Enrollment coordination
- Regulatory compliance understanding
- Conflict resolution techniques
- Time management proficiency
- Provider Relations
Timeline
LOA Benefits Administrator
Alutiiq LLC
01.2019 - Current
Senior Benefits Representative
DB Schenker
01.2015 - Current
Human Resources Supervisor
JCP
01.2012 - 01.2014
Department Supervisor
Home Depot
01.2010 - 01.2013
Cashier
Home Depot
01.2009 - 01.2010
Banking Relations Specialist
Wachovia
01.2007 - 01.2008
Policy Service Representative
USAA
01.2002 - 01.2006
Operations Analyst
Bank of America
01.1998 - 01.2002
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