Chonda Dunn
Missouri City,TX
Summary
Experienced Strategic Senior Director known for high productivity and efficient task completion. Specialize in leadership development, operational strategy, and financial acumen. Excel in communication, problem-solving, and adaptability, ensuring seamless project execution and team building.
Overview
21
21
years of professional experience
Work History
Senior Director of Human Resources Operations
Ad Astra Rocket Company "NASA"
08.2025 - Current
- Oversaw HR technology systems, payroll administration, benefits, and records management, ensuring accuracy and efficiency across operations.
- Analyze HR data/metrics to recommend improvements to processes, reducing operational costs and improving service delivery.
- Led specialized projects, including implementation of new HRIS systems and benefits renewals, to streamline HR operations.
- Supervised HR staff, delivering training, establishing goals, and managing performance to enhance team effectiveness.
- Monitor state and federal regulations to ensure company compliance, manage policies, and mitigate risk in areas like labor law.
Senior Director of Human Resources Operations
Sodexo UTMB Hospital
09.2022 - 07.2025
- Managed HR functions for government contracts, payroll, benefits, shared services, and talent acquisition across multi-site EVS, Food Service, and Transportation, supporting over 2,500 employees.
- Orchestrated a company-wide HRIS transformation, migrating 2,500+ employee records to Workday while maintaining 99.8% data integrity and reducing manual processes by 65%.
- Designed and implemented policies and procedures for employee relations, compensation and benefits, training and development, safety, and employee health programs, ensuring compliance with Service Contract Act (SCA).
- Spearheaded the design and implementation of an AI-powered talent analytics dashboard that decreased time-to-hire by 28% and improved retention/KPI’s forecasting accuracy by 40% within six months.
- Led a cross-functional team to develop a comprehensive DEI strategy, resulting in a 22% increase in diverse leadership hires and earning recognition as a 'Top Workplace for Inclusion' in 2024.
- Spearheaded recruitment program, enabling competitive hiring practices, resulting in higher morale and productivity, and reducing $56K in annual hiring expenses.
- Lead and mentor the HR team, fostering a culture of collaboration and continuous improvement.
- Partner with the VP of Human Resources and executive team to develop and execute HR strategies aligned with business growth and workforce planning.
- Oversaw payroll, benefits administration, 401K, workers' compensation, FMLA, and ADA compliance across multiple locations.
- Analyze workforce metrics and industry trends to inform HR initiatives.
- Complied with 100% of local, state, and federal laws and recommendations.
- 4 Locations
Director of Human Resources Operations
Tier One Aztec, LLC
11.2016 - 08.2020
- Managed HR functions, government contract payroll, benefits, shared service, and talent acquisition for multi-site janitorial business with over 1000 employees, ensuring operational consistency and compliance.
- Enhanced hiring systems, reducing $23K in associated costs, and reducing new-hire turnover.
- Handled all aspects of work performance/KPI monitoring, resulting in an 8% boost in productivity.
- Implemented employee recognition program, leading to a 12% drop in resignations.
- Implemented a new HRIS system, resulting in a 30% increase in HR process efficiency.
- Developed and executed a talent acquisition strategy resulting in a 25% reduction in time-to-hire.
- Led a company-wide employee engagement survey, resulting in a 10% increase in overall employee satisfaction.
- Managed compliance with FMLA and ADA regulations to ensure employee rights and benefits were upheld.
- Supervised and consulted with management on strategic staffing plans, including compensation, benefits, training, and development.
- Oversee the end-to-end payroll process, from data collection to payroll processing, ensuring accuracy and timeliness.
- Manage and enhance HR operational processes, systems, and procedures related to the employee life cycle (hire to retire).
- Strategically assess, recruit, and hire for talent. Serve as a collaborative member of the Executive Team and engage with and report to the Board of Directors.
- Oversaw talent acquisition program to build staff capacity that attracts qualified talent and provides hiring managers with training, tools, and support for effective selection.
- Create a positive and inclusive work environment, serving as a Tier One expert and thought leader in the areas of diversity, equity, and inclusion (DEI).
- Coordinated HR operations across 28 states and 1 country to maintain consistent policies and practices.
Senior Director of Human Resources
Genoa International LLC
06.2009 - 09.2016
- Directed all HR functions, payroll, benefits, and talent acquisition for a manufacturing company with over 1500 employees across multiple countries.
- Restructured employee recruiting plans, emphasizing social media and other modern funnels that increased job visibility by 710%.
- Crafted recruitment targets/ KPI’s, exceeding the number of qualified applicants by 29% in 2021.
- Led a cross-functional team to implement a new performance management process, resulting in a 40% reduction in manager workload.
- Planned, directed, implemented, and oversaw human resource policies and procedures, ensuring alignment with organizational goals.
- Handled employee disputes and mediated solutions, providing strategic advice on labor relations to foster a collaborative workplace.
- Works closely with leadership to identify hiring challenges, recruit top talent, and provide end-to-end service on the integration and assimilation of new hires.
- Builds out and manages key HR processes for the organization, including but not limited to: performance management, year-end compensation, objective setting processes linked to ongoing performance feedback.
- Designed training and development plans aligned with business needs, ensuring the organization developed necessary capabilities to achieve strategic outcomes.
- Develops and implement HR Operations strategies and initiatives aligned with the overall business.
Senior Area Director of Human Resources
SAVA HEALTHCARE
02.2005 - 05.2009
- Oversaw HR functions for Healthcare employees, payroll, training, benefits, talent acquisition, and shared service, with over 2,000 employees.
- Served as the primary HR business partner for operations and corporate functions.
- Collaborated with leaders and teams to identify opportunities and develop solutions that enhanced organizational impact.
- Coach and advise leaders on people strategy, including organization design and change management.
- Ensure efficient delivery of HR programs and services, such as performance management, compensation planning, and talent reviews.
- Develop and implement organizational effectiveness strategies to drive employee engagement and retention. Partners with the leadership to shape the company's overall strategy.
- Develops and executes transformative HR initiatives to drive organizational success.
- Leads the HR Business Partner function for Sava, providing strategic direction and oversight.
- Analyzes HR trends, metrics, and workforce data to drive data-driven decisions.
- Collaborates on the design of processes that deliver solutions needed to optimize teammate experience and enhance organizational effectiveness.
- Partnered with Sava leadership and subject matter experts to align business priorities with programs that built organizational and functional capability.
- Introduced innovative ideas and policy changes that enhanced organizational culture and teammate experience, fostering a culture of inclusion and belonging.
- Led a team to create a new onboarding program, resulting in a 30% reduction in new hire turnover.
- Developed and executed a benefits and compensation strategy, resulting in a 15% increase in employee satisfaction with benefits.
Education
GPHR - Global Professional In Human Resources
SHRM
10.2023
Master Of Business - Human Resources Management
Almeda University
01.2009
Skills
- HR strategy
- Talent development
- Employee engagement
- Performance Management
- Succession Planning
- HR Transformations
- Total Rewards
- Compliance management
- Labor regulations
- Talent acquisition
- Risk mitigation
- Data analysis
- Project Management
- HRIS implementation
- Performance indicators
- Operations management
- Team management
- Collaborative management
- Stakeholder relations
- Cross-functional collaboration
- Values management
- Team motivation
- Cultural transformation
- Employee growth
Awards
- Breath Alcohol Technician
- Member of National SHRM (2010-Present)
- 2013 Winner of the Women of Excellence Award
- DOT Certificate in 49 CFR Part 40 (12-24)
Hris Payroll Skills
- ATS (Workday, Jobvite)
- Compensation & Benefits
- Payroll
- Performance Management
- ADP
- ADP Workforce Now
- Hire desk
- Paychex
- TA-1000
- Kronos
- PeopleNet
- EPR
- Ultipro
- ICIMS
- Smartlinx
- SOX
- HRIS
- ATSs
- SAP
- SuccessFactors
- Peoplesoft
- HR Capture
- Win-Team
- E-HUB
- Paylocity
- EV4
- SaaS
- Taleo
- UKG
Timeline
Senior Director of Human Resources Operations
Ad Astra Rocket Company "NASA"
08.2025 - Current
Senior Director of Human Resources Operations
Sodexo UTMB Hospital
09.2022 - 07.2025
Director of Human Resources Operations
Tier One Aztec, LLC
11.2016 - 08.2020
Senior Director of Human Resources
Genoa International LLC
06.2009 - 09.2016
Senior Area Director of Human Resources
SAVA HEALTHCARE
02.2005 - 05.2009
GPHR - Global Professional In Human Resources
SHRM
Master Of Business - Human Resources Management
Almeda University