Chonell Jones
Tyler,TX
Summary
Dynamic professional with a proven track record at Optimum, excelling in innovation management and customer relations. Spearheaded quality-driven strategies that enhanced team productivity and secured favorable vendor contracts. Recognized for analytical thinking and exceptional communication skills, consistently delivering high-quality results and fostering long-term client loyalty.
Professional with significant experience and readiness for Senior Specialist role. Proven track record in driving impactful results through strategic planning and effective execution. Strong focus on team collaboration and adaptability to dynamic environments. Equipped with essential skills in project management, problem-solving, and effective communication, consistently delivering high-quality outcomes.
Overview
18
18
years of professional experience
Work History
Sr Specialist CSP + Systems And Tool
Optimum
01.2007 - Current
- Drove change through quality-oriented strategies to help operations accomplish ambitious short- and long-term goals.
- Identified areas in need of critical improvement and implemented strategies to achieve targets.
- Managed complex projects from inception to completion, ensuring timely delivery and client satisfaction.
- Supported department leadership in implementing new policies, procedures and controls.
- Established strong working relationships with clients through exceptional customer service and proactive communication efforts.
- Collaborated with cross-departmental teams in developing cohesive strategies aimed at achieving long-term organizational goals.
- Delivered high-quality results consistently by adhering to strict quality control measures and industry best practices.
- Enhanced team productivity by implementing efficient project management strategies.
- Negotiated contracts with vendors, securing favorable terms that benefited the organization''s bottom line.
Business Billing CSR
Optimum
01.2007 - Current
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
Education
High School Diploma -
John Tyler High School
Tyler, TX05-1994
Skills
- Innovation management
- Analytical thinking
- Documentation management
- Customer relations
- Technical communication
- Root-cause analysis
- Quality assurance
- Proficient in [software]
- Team collaboration
Timeline
Sr Specialist CSP + Systems And Tool
Optimum
01.2007 - Current
Business Billing CSR
Optimum
01.2007 - Current
High School Diploma -
John Tyler High School
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