Chonette Carrasquillo
Bristol,CT
Summary
Customer-oriented Store Manager experienced in retail operations and team leadership. Achieved significant improvements in sales and profitability through effective recruitment, training, and performance management of store associates. Reliable CDL Driver delivered high productivity and operational efficiency by excelling in route planning, vehicle maintenance, and safety compliance.
Overview
16
16
years of professional experience
Work History
CDL Shuttle Driver
Valet Park of America
Hartford, CT
12.2022 - 08.2024
- Transported hospital employees to and from various locations
- Facilitated timely and efficient transportation services for hospital staff, supporting operational needs
- Delivered exceptional customer service to passengers, enhancing their travel experience
- Performed pre-trip inspections on CDL shuttle, ensuring safety and reliability for all trips
- Followed traffic laws diligently
- Cleaned and sanitized shuttle vehicle regularly
- Processed paperwork for each shift efficiently
CDL Bus Driver
DATTCO
Bloomfield, CT
06.2022 - 12.2022
- Operated a CDL class B school bus to transport students to and from school
- Conducted pre-trip inspections to ensure the safety and functionality of the bus
- Adhered to all safety regulations and traffic laws while driving
- Maintained daily paperwork and records to ensure compliance and accountability
- Observed student interactions to ensure a safe environment and ensured to ensure safety and security during transportation
- Communicated regularly with students, parents, and school staff with students, parents, and school staff to enhance transportation experience
District Banker
Webster Bank
East Hartford, Connecticut
08.2021 - 03.2022
- Executed deposits, withdrawals, and transfers using branch banking systems to ensure accurate and efficient transactions.
- Opened and updated customer records with accurate banking details
- Explained bank products, fees, and service options to customers
- Handled incoming calls to assist customers with banking inquiries and service requests regarding accounts.
- Resolved customer complaints and escalated issues to appropriate personnel.
- Followed bank policies for cash handling, security, and confidentiality
- Referred complex issues to supervisors or specialized bank teams
- Prepared daily activity reports for management review.
- Processed wire transfers in accordance with established policies and procedures.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Store Manager/Sales Manager
Bella Professional Beauty Stores
Rocky Hill, CT
12.2015 - 04.2020
- Developed and implemented sales competitions that increased revenue growth
- Evaluated sales personnel performance monthly, setting target goals to enhance team accountability
- Implemented innovative promotions that contributed to increased store revenue
- Built a loyal clientele through exceptional customer service and satisfaction
- Supervised a team of 6 employees and assigned specific duties to optimize store operations
- Managed payroll, bookkeeping functions, inventory, and restocking supplies.
Customer Service Representative
Cabela's Inc.
EAST HARTFORD, CT
08.2008 - 08.2015
- Processed cash transactions at point of sale
- Supervised and trained 10-15 employees during peak hours to ensure efficient service delivery
- Filled in for absent employees during shifts
- Earned recognition for outstanding customer service efforts
- Maintained high levels of customer satisfaction by addressing inquiries and resolving issues promptly
- Processed purchase orders, returns, and special orders
- Processed shipments and maintained accurate filing system
- Trained employees in multiple roles to enhance workflow
Dial a ride driver
Town of Glastonbury
Glastonbury, CT
08.2024
- Transported senior citizens and passengers safely and punctually to enhance mobility and independence
- Ensured passengers comfort and safety throughout the journey
- Assisted seniors with boarding and exiting vehicle to facilitate easier access and improve travel experience
- Supported seniors during transportation with boarding and exiting the vehicle
- Ensured passengers' comfort and safety throughout the journey
- Conducted pre and post trip inspections of vehicle to ensure safety
Education
Associates Degree - General Studies
Manchester Community College
Manchester, CTSkills
- CDL Class B Certification
- Driving Experience
- Safety procedures
- Operational Oversight
- Customer service
- Team supervision
- Employee training
- Time management
- Organizational management
- Inventory control
- Effective communication
- Communication skills
- Conflict resolution
- Goal setting
- Safety procedures
Timeline
Dial a ride driver
Town of Glastonbury
08.2024
CDL Shuttle Driver
Valet Park of America
12.2022 - 08.2024
CDL Bus Driver
DATTCO
06.2022 - 12.2022
District Banker
Webster Bank
08.2021 - 03.2022
Store Manager/Sales Manager
Bella Professional Beauty Stores
12.2015 - 04.2020
Customer Service Representative
Cabela's Inc.
08.2008 - 08.2015
Associates Degree - General Studies
Manchester Community College