Chong Pha
Eau Claire
Summary
Dynamic and dedicated cosmetologist with a proven track record of enhancing customer loyalty and satisfaction through personalized consultative techniques and meticulous attention to individual needs. Expertise in product merchandising, payment processing, and maintaining a clean, inviting environment contributes to a seamless customer experience. Strong professional background in the apparel industry, complemented by skills in merchandising, inventory management, and exceptional customer service, fosters effective team collaboration and adaptability to evolving demands. Recognized for reliability, adaptability, and a steadfast commitment to achieving operational excellence while delivering outstanding support to clients.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Apparel Associate
Walmart
08.2024 - 11.2024
- Provided customers with information regarding product features, benefits, and care instructions.
- Recovered and organized stock throughout each shift to keep racks customer-ready.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Organized promotional displays for seasonal events such as holiday sales.
Data Entry Clerk
Menards
07.2022 - 12.2022
- Identified, corrected, and reported data entry errors.
- Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
- Maintained data entry requirements by following data program techniques and procedures.
- Verified accuracy and completeness of data entry into the database system.
- Reviewed, corrected or deleted data, verifying customer and account information.
Backroom Stocker
Ross Dress for Less
09.2021 - 06.2022
- Stocked shelves with products following store procedures for product placement.
- Organized backroom storage areas to maximize space efficiency.
- Executed price changes, markdowns, and transfers as directed.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
Cashier
Sam's Club
05.2018 - 12.2019
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Conducted price checks for special orders or discounts as requested by customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
Manager
McDonald's
03.2015 - 02.2018
- Resolved customer inquiries and complaints requiring management-level escalation.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategic plans to achieve company objectives.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
Education
High School Diploma -
Memorial High School
05-2019
Cosmetologist - Cosmetology
Professional Hair And Design Academy
Skills
- Professional Hairstylist
- Nail Technician - Specialize Gel Extensions & Polish
- Fashion & Style Trends
- Adaptable and Flexible
- Engaging with Diverse Customers
- Teamwork
- Time management
- Multitasking
- Organizational Skills
Affiliations
- Real Life Academy - 2015
- Rotary Youth Leadership - 2016
- Eau Claire Youth Leadership - Eau Claire Chambers - 2017
- DECA Marketing - 2017-2018
- Upward Bound Member - 2015-2018
- Boys and Girls Club Member - 2015-2018
- WEOP/EIP Member - 2015-2018
Certification
- FIXE Classic Eyelash Extension Certificate
- Milady Domestic Violence Awareness Certificate of Completion
- Hair Extensions - Pretty in a Minute
- Balayage Training - Pretty in a Minute
- Keratin Smoothing Treatment - Pretty in a Minute
Timeline
Apparel Associate
Walmart
08.2024 - 11.2024
Data Entry Clerk
Menards
07.2022 - 12.2022
Backroom Stocker
Ross Dress for Less
09.2021 - 06.2022
Cashier
Sam's Club
05.2018 - 12.2019
Manager
McDonald's
03.2015 - 02.2018
High School Diploma -
Memorial High School
Cosmetologist - Cosmetology
Professional Hair And Design Academy
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