Summary
Overview
Work History
Education
Skills
Certification
Timeline
Progressive Grocers: Top Women in Grocery 2019 Rising Star
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Chong Thao

Estes Park,CO

Summary

Dynamic and results-driven professional with extensive experience at Kroger/King Soopers, excelling in team leadership and customer service. Proven track record in enhancing operational efficiency and driving sales growth through effective training and inventory management. Adept at fostering positive relationships and implementing strategic initiatives to maximize profitability.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Lead Preschool Teacher

My Small Wonders
07.2024 - 04.2025
  • Developed and implemented engaging lesson plans tailored to diverse learning styles.
  • Mentored junior teachers, fostering professional growth and enhancing classroom management skills.
  • Established strong relationships with parents, promoting open communication regarding child development and progress.
  • Conducted assessments to evaluate children's developmental milestones and adjust curriculum accordingly.
  • Advocated for children's needs, ensuring compliance with state regulations and educational standards.
  • Established strong relationships with parents through regular communication regarding their child''s progress, fostering increased parental involvement in the educational process.

Live-In Caregiver

Beacon Home Care
04.2023 - 08.2023
  • Provided compassionate personal care and assistance with daily living activities for clients.
  • Developed individualized care plans to address specific needs and preferences of clients.
  • Assisted with medication management, ensuring adherence to prescribed schedules and dosages.
  • Maintained a clean, safe environment, adhering to health and safety regulations consistently.
  • Collaborated with family members to enhance communication and ensure continuity of care.

Live-In Caregiver Dementia Client

Helping Hands Home Care
04.2023 - 08.2023
  • Provided compassionate personal care, including assistance with daily living activities and mobility support.
  • Implemented individualized care plans to enhance clients' well-being and quality of life.
  • Monitored health conditions, reporting changes to healthcare professionals for timely intervention.
  • Fostered meaningful relationships with clients, promoting emotional stability and social engagement.
  • Collaborated with families to ensure holistic support aligned with clients' needs and preferences.

District Manager

Mattress Firm
12.2021 - 03.2022
  • Led district operations, ensuring alignment with corporate strategies and operational goals.
  • Developed and implemented training programs to enhance team performance and operational efficiency.
  • Analyzed sales data to identify trends, driving strategic initiatives for revenue growth across multiple locations.
  • Collaborated with cross-functional teams to execute marketing strategies that increased brand visibility in the district.
  • Established key performance indicators (KPIs) to monitor progress and guide decision-making across the district operations.
  • Directed compliance audits, ensuring adherence to company policies and industry regulations throughout the district operations.
  • Supervised various locations, enforcing high-quality standards of operation.
  • Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
  • Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.

Store Manager

Walmart
11.2020 - 03.2021
  • Collaborated with corporate teams to execute promotional campaigns effectively.
  • Conducted regular team meetings to communicate goals, updates, and performance expectations.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
  • Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.

Store Manager: High Volume Store

Kroger/King Soopers
10.2019 - 11.2020
  • Led team to achieve operational excellence through effective scheduling and resource allocation.
  • Implemented inventory management strategies to reduce shrinkage and improve product availability.
  • Fostered positive customer experiences by training staff in service excellence and conflict resolution.
  • Streamlined store processes, enhancing efficiency in merchandising and stock replenishment procedures.
  • Analyzed sales data to identify trends, guiding strategic product placement decisions for optimal performance.
  • Mentored new managers on company policies, fostering leadership development within the organization.
  • Developed and executed promotional campaigns, increasing foot traffic and boosting overall sales performance.
  • Collaborated with district management to drive adherence to operational standards and best practices across stores.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
  • Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
  • Conducted market research to better understand local consumer base, tailoring store offerings to meet their needs.
  • Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
  • Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.

District Operations Manager

Kroger/King Soopers
08.2018 - 10.2019
  • Streamlined operational processes to enhance efficiency across multiple district locations.
  • Led cross-functional teams to implement strategic initiatives, increasing overall productivity.
  • Managed inventory control systems, reducing excess stock and minimizing waste.
  • Developed training programs for staff, improving onboarding and retention rates.
  • Oversaw compliance with safety regulations, promoting a culture of workplace safety.
  • Developed strategic plans for the district to achieve short-term and long-term goals.
  • Improved district operations efficiency by streamlining processes and implementing best practices.
  • Enhanced employee productivity by providing training, guidance, and performance evaluations.
  • Identified business development opportunities resulting in revenue growth for the district.
  • Led process improvement initiatives that positively impacted overall efficiency and bottom-line results.
  • Traveled to locations each week to manage each store and perform reviews of individual managers and employees.

Subject Matter Expert: Feeding the Human Spirit

Kroger/King Soopers
12.2017 - 08.2018
  • Led initiatives to enhance knowledge sharing and best practices across teams.
  • Developed training programs for staff, improving onboarding efficiency and retention rates.
  • Managed complex projects from inception through completion, delivering high-quality results within tight deadlines.
  • Enhanced team productivity by leading specialized training sessions on innovative industry practices.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Generated reports detailing findings and recommendations.
  • Facilitated workshops to disseminate best practices across organization, leading to improved efficiency.
  • Collaborated with cross-functional teams to optimize project outcomes and resource allocation.

Store Manager

Kroger/King Soopers
01.2015 - 12.2017
  • Directed daily operations, ensuring compliance with company policies and safety regulations.
  • Trained and mentored staff on customer service standards and product knowledge.
  • Implemented inventory management systems, optimizing stock levels and reducing shrinkage.
  • Analyzed sales data to forecast trends and adjust merchandising strategies accordingly.
  • Developed staff schedules, aligning labor resources with peak business demands.
  • Resolved customer issues promptly, enhancing satisfaction and loyalty metrics.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.

Subject Matter Expert: Shrink Specialist

Kroger/King Soopers
02.2014 - 01.2015
  • Developed training materials to enhance team knowledge on operational procedures and best practices.
  • Analyzed customer feedback to identify trends and recommend process improvements.
  • Collaborated with cross-functional teams to implement strategic initiatives for enhanced service delivery.
  • Led workshops to educate staff on compliance standards and industry regulations.
  • Evaluated existing processes, driving efficiency through streamlined workflows and resource allocation.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Streamlined inventory management processes, reducing discrepancies in stock levels.
  • Followed all company policies and procedures to deliver quality work.

Marketplace Sales Manager

Kroger/King Soopers
10.2013 - 02.2014
  • Led sales strategies to exceed revenue targets and improve market penetration.
  • Developed training programs to enhance team performance and product knowledge.
  • Analyzed market trends to identify new business opportunities and competitive advantages.
  • Collaborated with marketing teams to create targeted campaigns driving customer engagement.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
  • Pioneered adoption of sustainable practices in sales operations, leading to recognition as industry leader in sustainability.
  • Drove regional sales growth, implementing innovative marketing strategies and cultivating key partnerships.

Marketplace Sales Promoter

Kroger/King Soopers
01.2013 - 10.2013
  • Developed product knowledge to effectively communicate features and benefits to customers.
  • Conducted market research to identify customer preferences and adapt promotional strategies.
  • Organized and executed promotional events, enhancing brand visibility and customer engagement.
  • Trained new team members on sales techniques and product information, fostering a collaborative environment.
  • Analyzed sales data to refine approaches, driving improvements in promotional effectiveness and customer reach.
  • Boosted sales performance through effective communication of promotional offers and persuasive selling techniques.
  • Identified product features to promote in ad campaign.
  • Worked within retail environments to boost product awareness, meeting, and exceeding established sales goals.
  • Recommended specific product options to meet customer needs.
  • Communicated clearly and displayed positive energy and professional outward appearance to foster welcoming environment.
  • Negotiated and adjusted POS merchandising investments to maintain profitability.
  • Communicated effectively with internal team members, management, and representatives from other departments, ensuring a cohesive collaboration toward shared goals.

District Coordinator: General Merchandise

Kroger/King Soopers
06.2011 - 12.2012
  • Coordinated district-wide events to enhance community engagement and participation.
  • Implemented strategic initiatives to improve operational efficiencies across multiple teams.
  • Developed training programs for staff, fostering skill enhancement and professional growth.
  • Analyzed data trends to inform decision-making and optimize resource allocation.
  • Enhanced district programs by implementing strategic initiatives and coordinating with stakeholders.
  • Spearheaded professional development opportunities for staff, promoting growth and instructional excellence.
  • Collaborated with principals on developing action plans to address identified areas of concern or academic underachievement.
  • Initiated policy changes that streamlined processes within the district while maintaining compliance with state regulations.

Home Manager: Marketplace Stores

Kroger/King Soopers
02.2010 - 06.2011
  • Managed daily operations, ensuring optimal store presentation and customer satisfaction.
  • Supervised team performance, fostering a collaborative environment to enhance service delivery.
  • Implemented inventory control procedures, minimizing waste and improving stock accuracy.
  • Trained new staff on operational protocols, enhancing team efficiency and productivity.
  • Coordinated scheduling for staff, ensuring adequate coverage during peak hours.
  • Developed strategies to increase sales through effective merchandising and promotional displays.
  • Resolved customer concerns promptly, maintaining high levels of customer loyalty and trust.
  • Streamlined workflow processes, resulting in improved overall operational effectiveness.
  • Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
  • Collaborated effectively with other departments within the organization to ensure smooth operations and a cohesive approach to resident care.
  • Evaluated staff performance on an ongoing basis, offering constructive feedback and guidance for improvement when necessary.

Subject Matter Expert: Deli Best Practices

Kroger/King Soopers
09.2009 - 02.2010
  • Led cross-functional teams to resolve complex technical issues and enhance service delivery.
  • Developed comprehensive training materials to improve onboarding processes for new staff members.
  • Conducted in-depth analysis of industry trends to inform strategic decision-making initiatives.
  • Collaborated with product development teams to refine offerings based on customer feedback and market research.
  • Led cross-functional teams to deliver projects within tight deadlines, maintaining keen focus on quality.
  • Improved project outcomes with application of advanced analytical skills to solve complex problems.
  • Generated reports detailing findings and recommendations.
  • Conducted regular reviews of operations and identified areas for improvement.

Assistant Store Manager Total Store

Kroger/King Soopers
04.2009 - 09.2009
  • Oversaw daily operations, ensuring compliance with company policies and procedures.
  • Trained and mentored staff, enhancing team performance and customer service skills.
  • Implemented inventory management practices, improving stock accuracy and availability.
  • Analyzed sales data to identify trends, driving strategic merchandising decisions.
  • Managed employee schedules, optimizing labor costs while maintaining service levels.
  • Coordinated promotional activities, increasing customer engagement and store traffic.
  • Resolved customer complaints effectively, fostering positive relationships and loyalty.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.

Assistant Store Manager: Pharmacy Focused

Kroger/King Soopers
03.2008 - 04.2009
  • Supervised daily store operations, ensuring adherence to company policies and procedures.
  • Trained and developed staff in customer service best practices, enhancing team performance.
  • Managed inventory control processes, optimizing stock levels and reducing shrinkage.
  • Implemented merchandising strategies to increase product visibility and drive sales growth.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.

Subject Matter Expert: Pharmacy Best Practices

Kroger/King Soopers
01.2006 - 03.2008
  • Delivered expert guidance on best practices and compliance within specialized subject area.
  • Developed training materials to enhance team knowledge and operational efficiency.
  • Collaborated with cross-functional teams to streamline processes and improve service delivery.
  • Conducted detailed analysis of trends and issues, providing actionable recommendations for improvement.
  • Served as a liaison between technical experts and business stakeholders to ensure alignment on project objectives and deliverables.
  • Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
  • Achieved high levels of client satisfaction by providing expert consultations and personalized solutions.
  • Enhanced client relationships by delivering tailored advice and demonstrating in-depth product knowledge.
  • Served as go-to expert for resolving technical challenges, enabling smoother project progression.
  • Facilitated workshops to disseminate best practices across organization, leading to improved efficiency.
  • Streamlined communication between departments, ensuring that project specifications were clearly understood and met.

District Auditor

Kroger/King Soopers
09.2005 - 01.2006
  • Conducted comprehensive audits of district financial records, ensuring adherence to regulatory standards.
  • Analyzed discrepancies in financial data, implementing corrective measures to enhance accuracy.
  • Collaborated with cross-functional teams to streamline audit processes and improve efficiency.
  • Developed and maintained audit documentation, facilitating clear communication of findings and recommendations.
  • Prepared detailed reports summarizing audit results, presenting findings to senior management for review.
  • Implemented process improvements based on audit feedback, driving continuous enhancement of financial operations.
  • Promoted a culture of continuous improvement within the organization through regular monitoring and feedback on internal controls.
  • Ensured consistency across district offices by standardizing best practices related to internal controls.
  • Reduced instances of fraud by employing proactive detection measures throughout the audit process.

Subject Matter Expert: Labor Scheduling

Kroger/King Soopers
06.2005 - 09.2005
  • Developed comprehensive training materials for team members, enhancing knowledge retention and operational efficiency.
  • Analyzed customer feedback to identify trends, driving improvements in service delivery and client satisfaction.
  • Collaborated with cross-functional teams to streamline processes, reducing response times and increasing overall productivity.
  • Conducted regular assessments of existing procedures, implementing best practices to optimize workflow effectiveness.
  • Provided expert guidance on industry standards and regulations, ensuring compliance across all operational areas.
  • Facilitated workshops and training sessions, fostering a culture of continuous learning and professional development within the team.
  • Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
  • Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.
  • Boosted team morale and productivity through effective leadership and clear communication.

Service Manager

Kroger/King Soopers
03.2005 - 06.2005
  • Managed daily operations to ensure efficient service delivery and customer satisfaction.
  • Trained and mentored staff on service protocols and company policies.
  • Implemented process improvements that enhanced operational efficiency and team productivity.
  • Collaborated with cross-functional teams to address customer concerns and improve service experience.
  • Developed training materials that streamlined onboarding processes for new employees.
  • Analyzed customer feedback to identify trends and areas for service enhancement.
  • Monitored performance metrics to maintain high standards of service quality.
  • Assisted in scheduling staff shifts to optimize resource allocation and meet service demands.
  • Resolved customer complaints in professional and timely manner.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.

General Merchandise Manager

Kroger/King Soopers
06.2004 - 03.2005
  • Managed inventory levels to align with sales forecasts and optimize stock availability.
  • Led team in implementing merchandising strategies that enhanced product visibility and customer engagement.
  • Streamlined operational processes, resulting in improved efficiency across merchandise management practices.
  • Collaborated with cross-functional teams to develop promotional plans and marketing initiatives for product launches.
  • Ensured compliance with company policies and standards regarding merchandise presentation and safety regulations.

Customer Service Clerk

Kroger/King Soopers
04.2003 - 06.2004
  • Assisted customers with inquiries, providing accurate information and support.
  • Processed transactions efficiently using point-of-sale systems.
  • Maintained organized front desk area, ensuring a welcoming environment.
  • Collaborated with team members to resolve customer issues promptly.

Education

No Degree - Business And Managerial Economics

Front Range Community College
Westminster, CO

High School Diploma -

Northglenn High School
Northglenn, CO
05-2002

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Training and mentoring
  • Store opening and closing
  • Friendly and positive
  • Outstanding communication skills
  • Inventory management
  • Team leadership and coaching
  • Store merchandising
  • Cash management
  • Retail inventory management
  • Shift scheduling
  • Employee training
  • Inventory control
  • Recruitment and hiring
  • POS systems
  • Goals and performance
  • Team building and leadership
  • Team motivation
  • Supply ordering
  • Leadership development
  • Operations management
  • Policies and procedures
  • Store displays
  • Staff management
  • Sales expertise
  • Employee scheduling
  • Work Planning and Prioritization
  • Opening and closing procedures
  • Operations
  • Sales strategies
  • Product merchandising
  • Loss prevention
  • Sales analysis
  • Performance reviews
  • Sales coaching
  • Maximizing profitability
  • Delegating work
  • Personnel development
  • Project management
  • Competitor monitoring
  • Special events
  • Employee terminations
  • Talent recruitment
  • Culture development
  • Process improvements
  • Budget development
  • Financial operations management
  • Root-cause analysis
  • Partnership building
  • Program implementation
  • Multi-unit management
  • Action plans
  • Decision-making
  • Interpersonal communication
  • Conflict management
  • Business development
  • Business administration
  • Policy enforcement
  • Compliance monitoring
  • Creative teaching strategies
  • Fine motor skills
  • Sensory integration
  • Early childhood education
  • Learning assessment skills
  • Parent-teacher communication
  • Artistic expression
  • Social skills development
  • Curriculum development
  • Health and safety
  • Classroom management
  • Curriculum planning
  • Alzheimer's care
  • Bathing assistance
  • Grooming assistance
  • Dementia care
  • Emotional support
  • Patience and empathy
  • Meal preparation
  • Housekeeping duties
  • Client transportation
  • Toileting assistance
  • Hygiene assistance
  • Cooking meals
  • Safety compliance
  • Clear communication
  • Critical thinking

Certification

Retail Management Certification

Small Business Certification

Business Strategies Certifications

Timeline

Lead Preschool Teacher

My Small Wonders
07.2024 - 04.2025

Live-In Caregiver

Beacon Home Care
04.2023 - 08.2023

Live-In Caregiver Dementia Client

Helping Hands Home Care
04.2023 - 08.2023

District Manager

Mattress Firm
12.2021 - 03.2022

Store Manager

Walmart
11.2020 - 03.2021

Store Manager: High Volume Store

Kroger/King Soopers
10.2019 - 11.2020

District Operations Manager

Kroger/King Soopers
08.2018 - 10.2019

Subject Matter Expert: Feeding the Human Spirit

Kroger/King Soopers
12.2017 - 08.2018

Store Manager

Kroger/King Soopers
01.2015 - 12.2017

Subject Matter Expert: Shrink Specialist

Kroger/King Soopers
02.2014 - 01.2015

Marketplace Sales Manager

Kroger/King Soopers
10.2013 - 02.2014

Marketplace Sales Promoter

Kroger/King Soopers
01.2013 - 10.2013

District Coordinator: General Merchandise

Kroger/King Soopers
06.2011 - 12.2012

Home Manager: Marketplace Stores

Kroger/King Soopers
02.2010 - 06.2011

Subject Matter Expert: Deli Best Practices

Kroger/King Soopers
09.2009 - 02.2010

Assistant Store Manager Total Store

Kroger/King Soopers
04.2009 - 09.2009

Assistant Store Manager: Pharmacy Focused

Kroger/King Soopers
03.2008 - 04.2009

Subject Matter Expert: Pharmacy Best Practices

Kroger/King Soopers
01.2006 - 03.2008

District Auditor

Kroger/King Soopers
09.2005 - 01.2006

Subject Matter Expert: Labor Scheduling

Kroger/King Soopers
06.2005 - 09.2005

Service Manager

Kroger/King Soopers
03.2005 - 06.2005

General Merchandise Manager

Kroger/King Soopers
06.2004 - 03.2005

Customer Service Clerk

Kroger/King Soopers
04.2003 - 06.2004

No Degree - Business And Managerial Economics

Front Range Community College

High School Diploma -

Northglenn High School

Progressive Grocers: Top Women in Grocery 2019 Rising Star

In 2019, I was awarded one of the Rising Star awards presented by Progressive Grocers Magazine. Highlighting women who are on the rise in the Grocery industry and were directly involved in programs that led to successful gains in their company.

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Chong Thao