Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chonrae Guadalupe

Atlanta,Georgia

Summary

Experienced and dedicated front desk professional with a proven track record of efficiently managing administrative tasks and providing exceptional patient care. Combining strong organizational skills with a friendly and compassionate demeanor, I strive to create a welcoming environment for patients and ensure smooth operations at the front desk. Proficient in scheduling appointments, managing patient records, and handling insurance claims. Committed to delivering outstanding customer service and facilitating positive patient experiences. Strong communication skills and a proactive approach enable me to effectively collaborate with medical staff and address patient needs promptly. Seeking to leverage my expertise and contribute to a facility's mission of delivering top-quality care.

Overview

8
8
years of professional experience

Work History

Patient Care Representative

City MD
New York, NY
08.2021 - 07.2023
  • Greeted and welcomed patients, ensuring a positive and comfortable experience from the moment they arrived.
  • Provided excellent customer service by addressing patient needs, concerns and inquiries, in a friendly and empathetic manner.
  • Coordinated with insurance providers to verify coverage and authorizations, acting as a liaison between patients and insurance companies.
  • Assisted patients with paperwork, insurance forms, and financial inquiries regarding co-pays or billing.
  • Collected and verify insurance information, ensuring accurate and timely billing processes.
  • Processed patient intake information and updated medical records prior to treatment.
  • Updated and maintained electronic patient records, ensuring all information is complete and up-to-date.
  • Demonstrated flexibility during changes to patient care practice.
  • Compiled and maintained medical charts and reports in complex digital databases.

Mail Handler

United States Postal Service, USPS
New York, NY
05.2020 - 02.2023
  • Collaborated closely with team members to ensure efficient workflows and meet processing deadlines.
  • Operated sorting machines, scanners, and other USPS equipment to process incoming and outgoing mail efficiently.
  • Sorted and routed mail promptly and accurately based on specific criteria, such as ZIP codes, addresses, and package size.
  • Conducted thorough inspections of mail items to identify and remove damaged or mislabeled package.
  • Maintained strict quality control measures, ensuring compliance with postal regulations and policies.
  • Utilized computerized systems to track and update mail statuses, ensuring accurate record-keeping.
  • Utilized portable electronic scanner to mark items delivered to residences and businesses, keeping records current and accurate.
  • Assured proper compliance with local and international laws and regulations.

Education

High School Diploma -

John V Lindsey Wildcat Academy
New York, NY
06.2015

Skills

  • Patient Communication
  • Customer Service
  • Appointment Scheduling
  • Electronic Medical Records (EMR)
  • Insurance Verification
  • Data entry
  • Maintaining organized front desk operations
  • Multitasking and Prioritization
  • Knowledge of Medical Terminology
  • Administrative and Office Support

Timeline

Patient Care Representative

City MD
08.2021 - 07.2023

Mail Handler

United States Postal Service, USPS
05.2020 - 02.2023

High School Diploma -

John V Lindsey Wildcat Academy
Chonrae Guadalupe